Lounge Supervisor

Independents by Sodexo; Greater London; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

£14.90 per hour

37.5 hours per week

Employee benefits

Job summary

Sodexo Live! is seeking a Supervisor for Emirates Lounge at Gatwick Airport. You will lead the front-of-house team, ensure high service standards, and manage daily lounge operations to deliver exceptional guest experiences.

The role emphasizes staff supervision, training, hygiene compliance, and proactive service improvement within a dynamic airport lounge environment.

Qualifications

• Front of house and customer-facing experience.
• Experience supervising a team.
• Some food experience is preferred.
• High attention to detail and standards.
• Self-motivated with a proactive mindset.
• Ability to take initiative within a team.

Responsibilities

• Ensure top quality service by managing assigned staff and improving lounge products and services.
• Oversee presentation of all food and beverages, maintaining quality and display standards.
• Maintain buffet/stock levels and hygiene per HACCP guidelines.
• Provide training and guidance to service staff and oversee performance.
• Ensure personal and food hygiene, housekeeping standards in lounge areas.
• Interact with customers to gain feedback and relay insights to management.
• Plan and delegate tasks per shift, supervise and train staff to ensure smooth operation.
• Ensure accurate time sheets and work logs for staff.

Skills

Front of house

Team supervision

Food experience

Attention to detail

Self-motivated

Initiative

Job description

Job introduction

About the Role

Supervisor at Emirates Lounge Gatwick Airport

We’re experience makers.

And we’re hiring !

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.

Be part of something greater.

We value diversity, equality, and inclusion.

Come on in – the door’s open! As a global company, our market is the world – therefore it’s only right that our teams reflect all the incredible diversity it has to offer.

What you'll do

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.
• Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
• Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Emirates management in a timely manner. Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to SDX and Emirates management, so that corrective action can be taken in a timely manner.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.

What you'll bring

Essential

• Front of house and customer facing experience
• Experience in supervising a team
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable

• Lounge experience
• Airport experience

Why Sodexo?

• £14.90 per hour
• 37.5 hours per week
• Many employee benefits, rewards and recognition.
• Must be able to provide 5-year checkable work history for airport clearance