Lounge Host

Sodexo; Manchester; On-site; GBP 12,000 - 18,000; Full time

Job summary

Sodexo Live! is seeking a Lounge Host at Manchester Airport Terminal 1 to deliver exceptional guest experiences in a fast-paced environment. You will manage lounge presentation, beverage and food displays, and maintain cleanliness according to the lounge plan.

A positive, proactive attitude and focus on guest needs are essential. In this role, you will work across all shifts, support the chef on duty, liaise with Emirates lounge team, and contribute to a welcoming atmosphere that reflects Sodexo

Qualifications

• Front of house hospitality experience preferred.
• Ability to work all listed shifts.
• Must provide 5 years of UK work history and UK address history.

Responsibilities

• Set service areas and ensure condiments, glasses, and cups are neatly arranged.
• Display food and beverages to specification and replenish as needed.
• Prepare coffee equipment and manage wine/liquor stock where applicable.
• Maintain lounge cleanliness, staff areas, and display updates.
• Assist chefs with simple food preparations and display setups.
• Provide friendly, efficient service and build rapport with customers.

Skills

Customer service

Hospitality

Attention to detail

Teamwork

Initiative

Job description

Lounge Host at Manchester Airport Terminal 1,

• Shifts : 4 on 2 off, 2 early 430-130pm, 2 late 1.15pm-21.30pm
• MUST be able to provide 5 years of working history in UK & UK address history
• The role will be made permanent upon full references received

Main Responsibilities

• Set the service areas, ensure the condiments, glasses, cups etc are neatly arranged.
• Ensure all food and beverages are displayed according to specification.
• Ensure the coffee machine is ready to use.Check on the left-over wine/liquor/champagne bottles; those containing less than ¼ need to be replaced with new bottles.
• Water the plants and update the newspaper and magazine displays.(where applicable)
• Load service counters as and when directed and to ensure sufficient supplies throughout the service period.
• Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
• Assist the chef with some food preparations for example fruit plates, cheese boards etc.
• Set up showmaster/cold display
• Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
• Ensure the dining area is adequately stocked during service times.
• Clear the table areas, and ensuring that all of the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
• Ensure all food and beverages are displayed according to specifications and replenished as necessary.
• Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
• Build rapport and interact with customers.
• Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
• Liaise with, and assist chef on duty and Emirates lounge team, as required.
• Maintain lounge cleanliness during lounge operating hours.
• Empty waste bins, as necessary. Wipe clean and or replace bin liners.
• Handle coffee machine cleaning process after the lounge closes.
• Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.
• Vacuum the carpets to remove all obvious soil, dirt and crumbs.(where applicable)
• Sweep and mop the tiled areas.(where applicable)
• Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.

Front of house and customer facing experience

• An element of food experience
• Must be able to work all the shifts mentioned
• MUST be able to provide 5 years of working history in UK & UK address history
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable

• Lounge experience

Lounge experience

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don't dream it, you live it every day. Here you'll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we're more than just waiters., Sodexo Live!, At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won't just craft the moment… you'll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That's why we are proud to focus on people's essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.