Lounge Supervisor

Sodexo; Crawley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Sodexo Live! is seeking a Supervisor for Emirates Lounge Gatwick Airport. You will lead front-of-house operations, oversee staff performance, and ensure exemplary service at one of our flagship lounges.

Join a team that values guest experience, quality standards, and collaborative teamwork. This role requires a proactive, customer-focused individual ready to uphold the Sodexo Live! standards across high-profile events and venues.

Qualifications

• Front of house and customer-facing experience.
• Experience in supervising a team.
• Some food experience.
• Highly motivated.
• Able to work on own initiative within a team.

Responsibilities

• Ensure customers receive highest service quality by managing staff and seeking feedback.
• Oversee presentation of all food and beverage to specification.
• Maintain hygiene and food safety standards per HACCP.
• Train and guide staff, monitor performance and grooming.
• Ensure staff log records and time sheets are up to date.
• Oversee ordering and stock of F&B and materials.
• Delegate tasks and supervise shifts.
• Interact with customers to gain feedback and relay to management.

Skills

Front of house

Team supervision

Food service experience

Motivated

Initiative

Job description

The following content displays a map of the jobs location - London Gatwick Airport

• Many employee benefits, rewards and recognition.
• Must be able to provide 5-year checkable work history for airport clearance

Job Introduction

About the Role

Supervisor atEmirates Lounge Gatwick Airport

We’re experience makers.

And relationship builders.

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.

Be part of something greater.

We value diversity, equality, and inclusion.

Come on in – the door’s open! As a global company, our market is the world – therefore it’s only right that our teams reflect all the incredible diversity it has to offer.

Main Responsibilities

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.
• Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
• Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Emirates management in a timely manner. Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to SDX and Emirates management, so that corrective action can be taken in a timely manner.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.

The Ideal Candidate

• Front of house and customer facing experience
• Experience in supervising a team
• An element of food experience
• Highly motivated
• Able to work on own initiative within a team environment

About The Company

Sodexo Live!

We’re Experience Makers.
And go-getters, fanatic foodies, and community pillars.

AtSodexo Live!build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family,ACT with purpose and be inclusive, Thrive in our career, while able toBe Live in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live!we’re so much more.

Be part of something greater

Why choose Sodexo Live! –

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.