Lounge Supervisor

Sodexo; Stump Cross; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Many employee benefits, rewards and  

Airport clearance check

Job summary

Sodexo Live! at Gatwick Airport is hiring a Supervisor to lead the Emirates Lounge team, ensuring high service standards and seamless operations.

You will supervise front-of-house staff, manage food presentation, and support the lounge to deliver memorable guest experiences. The role requires strong frontline hospitality experience, team leadership, and a proactive attitude, with a focus on quality, safety, and guest satisfaction.

Qualifications

• Front of house and customer facing experience.
• Experience in supervising a team.
• An element of food experience.
• Highly motivated.
• Attention to detail.
• Able to work on own initiative within a team environment.

Responsibilities

• Deliver high quality service by managing staff and obtaining customer feedback.
• Present food and beverage to spec, monitor quality and quantity.
• Maintain F&B stock and hygiene per HACCP.
• Train and guide staff; supervise punctuality and grooming.
• Ensure personal/food hygiene and housekeeping in lounge.
• Gather customer feedback and relay to management for action.
• Plan and delegate tasks per shift; supervise and motivate staff.
• Maintain staff time sheets and logs.
• Oversee ordering of produce to keep stock.

Skills

Front of house

Team supervision

Food experience

Motivated

Attention to detail

Job description

About the Role

Supervisor atEmirates Lounge Gatwick Airport

We're experience makers.

And relationship builders.

And we're hiring !

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don't dream it, you live it every day. Here you'll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we're more than just waiters.

Be part of something greater.

We value diversity, equality, and inclusion.

Come on in - the door's open! As a global company, our market is the world - therefore it's only right that our teams reflect all the incredible diversity it has to offer.

Package Description

• £14.90 per hour
• 37.5 hours per week
• Many employee benefits, rewards and recognition.
• Must be able to provide 5-year checkable work history for airport clearance

Main Responsibilities

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.
• Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
• Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Emirates management in a timely manner. Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to SDX and Emirates management, so that corrective action can be taken in a timely manner.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.

The Ideal Candidate

Essential

• Front of house and customer facing experience
• Experience in supervising a team
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable

• Lounge experience
• Airport experience

About The Company

Sodexo Live!

We're Experience Makers.
And go-getters, fanatic foodies, and community pillars.

AtSodexo Live!build a career where everyday' is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we'll give you all you need to thrive.
We Belong to a team that feels like family,ACT with purpose and be inclusive, Thrive in our career, while able toBe Live in the moment creating exceptional memories.
After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Because at Sodexo Live!we're so much more.

Be part of something greater

Why choose Sodexo Live! -

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won't just craft the moment you'll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That's why we are proud to focus on people's essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.