Lounge Operations Manager: Hospitality & Guest Experience

MAG (Airports Group); West of England; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Employee rewards portal discounts

24hour Employee Assistance Programme

Pension scheme doubling contribution

Career development opportunities – UKs

Airside shopping perks

Meals on duty

Job summary

MAG (Airports Group) is seeking a dynamic Lounge & F&B Operations Manager to oversee day-to-day duties, staff, and compliance at the airport lounges. You will lead on-site teams, drive service standards, and manage budgets and procurement in alignment with MAG policy.

The role requires proven hospitality experience, strong leadership, and a focus on safety and hygiene, with the ability to create a high-performing team in a fast-paced environment.

Qualifications

• Solid background in hospitality with proven track record.
• Experience managing catering teams, in-house or via providers.
• Experience in budgeting, prioritising spend and improving cost efficiency.
• Computer literacy in Microsoft Office and basic systems.
• Strong leadership, motivation, and fair performance discussions.

Responsibilities

• Act as on-site senior manager for lounge operations and resolve complaints.
• Ensure food hygiene standards are implemented and maintained.
• Manage staffing, rotations, dining areas, and daily banking activities.
• Oversee stock ordering, invoicing, and delivery records per MAG policy.
• Ensure compliance with Health & Safety, food hygiene, and alcohol serving rules.
• Assist in staff rotas, timesheets, and absence management.
• Address other reasonable requests from management.

Skills

Hospitality management

Budget management

Staff rostering

Food safety

Health & safety

Leadership

Microsoft Office

Tools

MS Office

Job description

MAG (Airports Group) is seeking a dynamic Lounge & F&B Operations Manager to oversee day-to-day duties, staff, and compliance at the airport lounges. You will lead on-site teams, drive service standards, and manage budgets and procurement in alignment with MAG policy.

The role requires proven hospitality experience, strong leadership, and a focus on safety and hygiene, with the ability to create a high-performing team in a fast-paced environment.