Lounge Host: Guest Experience & Service Pro

Swissport International AG; Easterton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Free parking

Meals on shift

Uniform provided

Pension scheme

Employee assistance programme

Career development

Job summary

Swissport Inverness is recruiting a Customer Service Agent to greet guests, manage check-in, and support lounge operations. You will ensure a welcoming atmosphere, assist with food and beverage service, and maintain lounge standards.

The role requires strong communication, numerical accuracy, and a flexible schedule across early mornings and evenings. Join a leading aviation hospitality brand offering training, a uniform, meals during shifts, and opportunities for career development within the

Qualifications

• Experience in hospitality or customer service with high guest interaction.
• Excellent communication, written and verbal.
• Good numerical skills and attention to detail.
• Computer literacy and ability to use payment machines.
• Flexible to shift work 03:30–21:00, 7 days a week.

Responsibilities

• Greet and assist guests at reception.
• Manage check-in/check-out and capacity management.
• Serve food and beverages and maintain cleanliness of lounge areas.
• Handle stock and restock as needed.
• Answer guest questions with high levels of service.

Skills

Hospitality experience

Customer service

Communication skills

Numeracy skills

MS Office / computer literacy

Tools

POS systems

Job description

Swissport Inverness is recruiting a Customer Service Agent to greet guests, manage check-in, and support lounge operations. You will ensure a welcoming atmosphere, assist with food and beverage service, and maintain lounge standards.

The role requires strong communication, numerical accuracy, and a flexible schedule across early mornings and evenings. Join a leading aviation hospitality brand offering training, a uniform, meals during shifts, and opportunities for career development within the