Loss Prevention Partner

John Lewis Partnership; Reading; On-site; GBP 26,000 - 38,000; Full time

Job summary

A leading employee-owned retailer in Reading is seeking a Profit Protection Manager to enhance efficiency and profitability. You will manage shrinkage, uphold high standards, and coach colleagues. The role includes tackling internal and external theft, developing partnerships with law enforcement, and requires strong communication skills. Full training is provided. This role offers a salary between £26,500 and £38,000.

Qualifications

• Excellent verbal and written communication skills, including stakeholder management.
• Ability to deal with and de-escalate conflict.
• Acute attention to detail with the ability to spot trends of profit loss.
• Great customer service and relationship building skills.

Responsibilities

• Serve as the point of contact for Profit Protection matters.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage branch shrinkage by investigating discrepancies.
• Support and coach fellow Partners on minimizing shrinkage.

Skills

Excellent verbal and written communication skills

Ability to deal with and de-escalate conflict

Acute attention to detail

Great customer service

Job description

Overview

About the role Join the John Lewis Profit Protection team to enhance efficiency and profitability by mitigating harm to Partners and Customers and managing shrinkage. This role addresses all aspects of shrinkage including dishonesty, procedural failure and administrative error. You will uphold high Loss Prevention standards, mentor colleagues and work with stakeholders to achieve targets. Responsibilities include managing conflict, apprehending those involved in retail crime, and coaching Partners on shrinkage and crime awareness. You will also take responsibility for self-development, engage in department activities and act as an ambassador for the John Lewis & Partners brand.

Important information

Due to its nature, you need to be 18-years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.

Please note: You will receive full and comprehensive training in the first few weeks of starting in this role.

Salary: The salary range for this role is between £26,500.00 - £38,000.00

Hours of work:

• Weekday hours 09:00-18:00 (1 hour break)
• Saturday hours 09:00-19:00 (1 hour break)
• Sunday hours 10:30-17:30 (30 minute break)

Please note you will be required to work every other weekend.

Key Responsibilities

• Serve as the point of contact for Profit Protection matters, ensuring all incidents such as internal theft, external theft, and process loss are promptly escalated and managed according to procedure.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage branch shrinkage by investigating discrepancies, processing stock adjustments (in collaboration with the retail teams), managing external loss and coaching colleagues to ensure correct procedures are followed.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• Professionally manage and de-escalate conflict by enforcing security protocols, including the detention or banning of individuals committing offenses on the premises. (Full training will be provided).
• Support with investigations where required, both internal and external.
• Build and maintain strong working relationships with local law enforcement and crime prevention partners.

Essential skills/experience

• Excellent verbal and written communication skills, including stakeholder management with the ability to influence upwardly.
• Ability to deal with and de-escalate conflict.
• Acute attention to detail with ability to spot trends and signs of profit loss.
• Able to shift priorities at pace.
• Great customer service and relationship building skill

Desirable skills/experience

• Previous experience of working in a loss prevention role, profit protection or security would be beneficial.

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.