London IT Support Engineer — Flexible Growth Path

Websphere Hub; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay in London market

Flexible shift timelines

Healthcare

401(k) retirement match

Paid rest periods

Career progression opportunities

Job summary

Websphere Hub in London is onboarding a vigilant Junior IT Support Engineer to be the primary technical anchor for our operations, resolving friction points for a large user base. You will diagnose hardware and software issues and deliver remote and email-based support to restore flawless capabilities.

This role offers strong entry-level compensation and flexible shift arrangements to suit personal lifestyle harmony, with pathways for rapid professional advancement.

Qualifications

• Proven ability to diagnose and resolve software and hardware issues.
• Clear written and verbal communication skills.
• Willingness to work flexible shifts as needed.

Responsibilities

• Diagnose and resolve hardware and software issues quickly and effectively.
• Install and configure peripherals securely and maintain baseline configurations.
• Provide remote and email-based diagnostic support with a focus on user experience.
• Develop and maintain structured internal knowledge bases and IT documentation.

Skills

Troubleshooting

Remote support

Email support

Documentation

Customer service

Tools

Windows OS

Networking basics

Job description

Websphere Hub in London is onboarding a vigilant Junior IT Support Engineer to be the primary technical anchor for our operations, resolving friction points for a large user base. You will diagnose hardware and software issues and deliver remote and email-based support to restore flawless capabilities.

This role offers strong entry-level compensation and flexible shift arrangements to suit personal lifestyle harmony, with pathways for rapid professional advancement.