London Hybrid Reservations Executive – Guest Experience

The Imperial London Hotels Limited; Greater London; Híbrido; GBP 26.000 - 31.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid working

20 days holiday + BH

Staff discounts

Pension

Employee health benefits

Employee recognition programs

Training and development

Meal discounts

Season ticket loan

Resumo da vaga

Imperial London Hotels Limited is seeking a customer-focused Central Reservations Executive to join our Central Reservations team in Bloomsbury, London. The role is hybrid, with 4 days in the office and 1 day WFH, and focuses on guiding guests from around the world to book with us.

You will manage reservations via phone, email and online channels, upsell rooms and packages, and work closely with hotel teams to ensure a seamless guest journey.

Qualificações

• Experience in reservations, hospitality, hotel or customer service.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple tasks with accuracy and attention to detail.

Responsabilidades

• As our Central Reservations Executive, you'll support guests throughout the booking journey whilst maximising revenue opportunities across our hotel portfolio.
• Managing reservations enquiries via telephone, email and online booking channels.
• Processing new bookings, amendments, cancellations and special requests accurately and efficiently.
• Providing guests with information on our hotels, room types, facilities, promotions and services.
• Upselling rooms, packages and additional services to enhance guest experiences and drive revenue.
• Supporting travel agents, corporate clients and online travel partners with reservations queries.
• Resolving booking-related issues professionally and ensuring a positive outcome for guests.
• Working closely with Reception, Revenue, Sales and hotel teams to ensure a seamless guest journey.
• Maintaining accurate reservation records and ensuring all guest information is entered correctly.
• Contributing towards team targets for conversion, responsiveness, revenue generation and customer satisfaction.

Conhecimentos

Customer service

Communication

Attention to detail

Problem solving

Multitasking

Outlook

Excel

Hotel PMS

Ferramentas

Outlook

Excel

Hotel PMS

Descrição da vaga

Imperial London Hotels Limited is seeking a customer-focused Central Reservations Executive to join our Central Reservations team in Bloomsbury, London. The role is hybrid, with 4 days in the office and 1 day WFH, and focuses on guiding guests from around the world to book with us.

You will manage reservations via phone, email and online channels, upsell rooms and packages, and work closely with hotel teams to ensure a seamless guest journey.