London Housekeeping Supervisor — VIP & Training Lead

Iconic Hotels & Resorts; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Clear career pathways

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Special discounts at Iconic Hotels &</

Instant access to your wages

Free meals on every shift

Introduce a Friend bonus scheme (up to

Free laundry and dry cleaning

Paid half-day off on your birthday

Regular team socials and parties

Volunteer day each year

24/7 confidential support services

Northbank Privilege Card

Job summary

Strand Palace in central London is seeking a dedicated Housekeeping Supervisor to ensure every room meets the highest cleanliness standards and guest expectations. You will lead a large housekeeping team, provide training, and oversee daily operations to maintain exceptional service in a historic yet modern hotel.

Joining Strand Palace means contributing to a culture of hospitality, supporting staff development, and ensuring VIP and routine rooms are prepared to exacting standards.

Qualifications

• Proven experience in hospitality.
• Strong organisational skills with experience managing large and diverse teams.
• Approachable, hands-on and passionate about guest experience and team development.
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Responsibilities

• Check rooms after cleaning, rectifying any areas not in line with standards before releasing the room.
• Provide regular feedback and training to the room attendants about room cleanliness to help them achieve the required standards in the required timeframe.
• Attend departmental meetings and assist in ensuring a clear and consistent communication regarding team performance and goals.
• Execute a weekly stock count on the floors.
• Oversees room preparation for VIP guests and site inspections.
• Assist in delivery of departmental trainings. Ensure team understands the training and monitor if standards are followed on a daily basis

Skills

Hospitality experience

Team leadership

Organisational skills

Guest experience focus

Job description

Strand Palace in central London is seeking a dedicated Housekeeping Supervisor to ensure every room meets the highest cleanliness standards and guest expectations. You will lead a large housekeeping team, provide training, and oversee daily operations to maintain exceptional service in a historic yet modern hotel.

Joining Strand Palace means contributing to a culture of hospitality, supporting staff development, and ensuring VIP and routine rooms are prepared to exacting standards.