Housekeeping Porter

Strand Palace; Greater London; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Wagestream access

Free meals

Introduce a Friend bonus

Free laundry

Birthday half-day

Career progression

Team socials

Volunteer day

Life assurance

Support services

Privilege card

Health cashback

50% off food

Discounted room rates

Global hotel discounts

Job summary

Strand Palace in central London is seeking a Porter to maintain high standards and create a welcoming guest environment. You will help with linen distribution and support housekeeping tasks while engaging with guests throughout shifts.

The role offers opportunities for training, career progression, and involvement in a range of hotel services and rewards as part of a dynamic hospitality team.

Qualifications

• Previous hospitality experience preferred.
• Excellent communication and guest service.
• Confident conversationalist with a welcoming manner.
• Passion for delivering memorable guest experiences.

Responsibilities

• Deliver and distribute clean linen across floors to support room cleaning.
• Remove soiled linen and prepare for collection.
• Assist in receiving housekeeping orders and distribute items to stores.
• Refill housekeeping cupboards on each floor.
• Assist Room Attendants with requests via Knowcross.

Skills

Customer service

Hospitality

Guest interaction

Team player

Job description

Develop your career at Strand Palace – Great Place to Work 2025

Join our team at Strand Palace, in the heart of central London! We are looking for a Porter to help us maintain our high standards and create a welcoming environment for our guests. Help us bring our mission of ‘Serving London Love’ to life!

Benefits of Working at Strand Palace

Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work. When you join our team, you’ll enjoy:

• Instant access to your wagesthrough Wagestream – no more waiting for payday!
• Free meals on every shift– breakfast, lunch, and dinner included.
• Earn up to £300 with our ‘Introduce a Friend’ bonus schemewhen you refer someone great.
• Free laundry and dry cleaning– saving you time and money.
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Clear career pathwayswith paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
• A paid volunteering dayeach year to support a cause close to your heart.
• Life assurance coverfor peace of mind.
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.
• Health cashback planfor dental, vision, and physiotherapy expenses.
• 50% off food and drinksin our hotel bar and restaurant – for you and your friends and family.
• Exclusive discounted room ratesat Strand Palace for you and your loved ones.
• Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.

What You Will Be Doing

• Deliver and distribute clean linen amongst the floors throughout the day, ensuring sufficient linen is available for room cleaning
• Remove soiled and rejected linen from the floors and preparing it for collection.
• Assistin the receiving of orders for Housekeeping, ensuring its counted and delivery notes are taken to the housekeeping office and distributing items across store rooms as required
• Refill Housekeeping cupboards on floor
• Assist Room Attendants with requests via Knowcross

.What We’re Looking For

• Go above and beyond to create unforgettable guest experiences.
• Previous experience preferable
• Confident conversationalist, always engaging with guests
• Passion to deliver excellent experiences

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned theGreat Place to Workcertification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves asconfident, creative, and personable- if that sounds like you, we think you’ll fit right in.At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded theGreen Keyfor two consecutive years and is part of theFuturePlusprogramme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.