Housekeeping Porter

Strand Palace Hotel; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Wages on demand (Wagestream)

Free meals on shift

Introduce a Friend bonus scheme (£300)

Free laundry and dry cleaning

Birthday half-day off

Career development and apprenticeships

Team socials and events

Volunteer day per year

Life assurance cover

Confidential support services

Northbank Privilege Card

Health cashback plan

Discounted food and drinks (50%)

Discounted hotel room rates

Global hotel discounts

Job summary

Strand Palace in central London is seeking a Porter to help maintain our high standards and welcome guests with a warm, professional approach. This role supports housekeeping operations and linen distribution to ensure rooms are ready for guests.

You will join a busy hotel team, with opportunities for training and progression, as part of Strand Palace’s service culture and sustainability initiatives.

Qualifications

• Go above and beyond to create unforgettable guest experiences.
• Previous experience preferable.
• Confident conversationalist, always engaging with guests.
• Passion to deliver excellent experiences.

Responsibilities

• Deliver and distribute clean linen amongst the floors throughout the day, ensuring sufficient linen is available for room cleaning.
• Remove soiled and rejected linen from the floors and preparing it for collection.
• Assist in the receiving of orders for Housekeeping, ensuring its counted and delivery notes are taken to the housekeeping office and distributing items across store rooms as required
• Refill Housekeeping cupboards on floor
• Assist Room Attendants with requests via Knowcross

Skills

Guest experience

Previous experience

Confident communication

Customer focus

Job description

Develop your career at Strand Palace – Great Place to Work 2025

Join our team at Strand Palace, in the heart of central London! We are looking for a Porter to help us maintain our high standards and create a welcoming environment for our guests. Help us bring our mission of ‘Serving London Love’ to life!

Benefits of Working at Strand Palace

Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work. When you join our team, you’ll enjoy:

• Instant access to your wagesthrough Wagestream – no more waiting for payday!
• Free meals on every shift– breakfast, lunch, and dinner included.
• Earn up to £300 with our ‘Introduce a Friend’ bonus schemewhen you refer someone great.
• Free laundry and dry cleaning– saving you time and money.
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Clear career pathwayswith paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
• A paid volunteering dayeach year to support a cause close to your heart.
• Life assurance cover for peace of mind.
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.
• Health cashback plan for dental, vision, and physiotherapy expenses.
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family.
• Exclusive discounted room rates at Strand Palace for you and your loved ones.
• Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.

What You Will Be Doing

• Deliver and distribute clean linen amongst the floors throughout the day, ensuring sufficient linen is available for room cleaning
• Remove soiled and rejected linen from the floors and preparing it for collection.
• Assist in the receiving of orders for Housekeeping, ensuring its counted and delivery notes are taken to the housekeeping office and distributing items across store rooms as required
• Refill Housekeeping cupboards on floor
• Assist Room Attendants with requests via Knowcross

What We’re Looking For

• Go above and beyond to create unforgettable guest experiences.
• Previous experience preferable
• Confident conversationalist, always engaging with guests
• Passion to deliver excellent experiences

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.