London Crew Performance Manager

Five Star Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Crew Performance Manager to enhance operational workflows and foster a positive work culture. This dynamic role involves overseeing the Crew lifecycle, from recruitment to performance management, ensuring effective communication and support for Crew members. You will collaborate with various teams to boost talent acquisition strategies and maintain high standards of welfare and engagement. If you are passionate about people and thrive in a fast-paced environment, this is an exciting opportunity to make a significant impact in the Event Crewing industry.

Benefits

25 days annual leave plus bank holidays

Company pension

Employee Assistance Programme

Learning and development opportunities

Free onsite parking

Qualifications

• 2+ years in a supervisory role within the Event Crew industry.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee the full Crew lifecycle from recruitment to performance management.
• Coordinate interviews and provide guidance for Crew development.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Conflict Resolution

Leadership

Microsoft Office Suite

Education

Experience in Event Crew or Event Labour industry

Supervisory experience (2+ years)

Job description

• Responsible to: London Operations Manager
• Location: London (E16)

Five Star Crew is the original division of Five Star Events Group, set up to do things differently in the Event Crewing industry. Our people are our biggest asset, and we believe that creating a culture that empowers our people to be their best selves and promotes a positive work environment breeds success and, in turn, will look after our clients.

As the Crew Performance Manager, you will play a key role in the operational team, creating a diverse and impactful role. The Crew Performance Manager will oversee the full Crew lifecycle, from recruitment and performance management to supporting day-to-day operations. You will collaborate with other teams within the business to enhance talent acquisition strategies, build Crew engagement, optimise operational workflows, and contribute to company-wide initiatives that promote efficiency and a positive work culture.

Description of Role

Key responsibilities are:

• Coordinate and conduct interviews, working alongside the talent team to assess candidate fit based on both technical and cultural needs.
• Serve as the primary point of contact for Crew regarding their development, feedback and performance. Providing guidance and coaching for professional development.
• Provide and support positive and effective communication with the Crew.
• Manage the welfare and well-being of crew members, including addressing any concerns or issues that may arise.
• Assist with the daily operational tasks to ensure effective and efficient business functions.
• Conduct regular site visits to ensure compliance with company standards.
• Coach and provide guidance to Crew members and Crew Chiefs.
• Conduct performance-based reviews and create development opportunities to promote opportunities to progress.
• Foster a positive work culture in line with the business’s vision and values to ensure that Crew morale and engagement are maintained to a high standard.
• Support the Crew Chiefs to maintain high standards on site and report regularly via bi-monthly meetings.
• Perform regular site visits to ensure compliance with company standards.

Recruitment:

• Support the selection process of new Crew for suitability to reflect the Five Star Crew ethos while ensuring recruitment targets are met.
• Oversee the onboarding process for new hires, ensuring a smooth transition into the business.
• Lead recruitment activities to boost the region’s portfolio of skilled Crew.

Operational support:

• Work alongside the Crew Resource Planner in assigning the appropriate skill set to each job.
• Coordinate and manage all administrative tasks during the onboarding process of new crew, including obtaining and providing the current documentation to the People Team, system access, compliance checks and team integration.
• Conduct driver inductions and assist in maintaining company fleet vehicles, including keeping all relevant documentation and records up to date.
• Any other ad hoc duties that may arise.
• Out-of-hours on-call responsibilities as part of a fixed 5-week rota, including weekends.

What we offer

• 25 days annual leave plus bank holidays.
• Company pension.
• Access to Employee Assistance Programme.
• Access to Employee benefits.
• Learning and development opportunities.
• Free onsite parking.

The ideal candidate should possess the following qualifications and/or experience:

• Experience and knowledge of working in the Event Crew industry or Event Labour industry, with at least 2 years within a supervisory role.
• Strong interpersonal and communication skills.
• Excellent problem-solving and conflict resolution skills.
• Proven leadership experience with the ability to manage and motivate a diverse workforce.
• IT proficient with experience using Microsoft Office Suite.

Five Star Crew is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.