London-Based Enterprise Network Support Engineer

Amazon Inc.; City of Westminster; On-site; GBP 70,000 - 110,000; Full time

Job summary

eero in London seeks an Enterprise Network Support Specialist to own complex enterprise network cases from first contact to resolution. You will diagnose multi-site deployments, work with overlays, VLANs, 802.1X/RADIUS, captive portals, and high-density wireless environments.

Collaborate with NSE and product teams to drive improvements and share solutions. You will also document cases to expand the team knowledge base, participate in on-call rotations, and travel occasionally within the UK and

Qualifications

• Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent, or experience in network and operating system support
• Experience in managing and troubleshooting network or technical support roles
• CCNA or equivalent level networking certification, or High school or equivalent diploma
• Experience with network protocols DNS/DHCP/TCP and with full-stack tech environments
• Ability to diagnose problems across multiple data sources and coordinate solutions
• Experience writing and publishing technical documents
• Strong communication with leadership and cross-functional teams
• Advanced networking knowledge including VLANs, routing, switching, 802.1X, RADIUS, captive portals, multi-site and multi-WAN and wireless infrastructure (802.11)

Responsibilities

• Own enterprise customer cases end-to-end, triage, troubleshoot, resolve, and document while being the main contact throughout the journey
• Diagnose and resolve complex multi-site eero deployments including VLANs, routing, switching, 802.1X/RADIUS, captive portals, and WAN architecture
• Configure and troubleshoot routers, switches, firewalls, and wireless access points in high-density environments
• Collaborate with NSE and engineering teams, escalating as needed while maintaining case ownership
• Document complex cases to build knowledge base and identify trends for product improvements
• Participate in on-call support for enterprise incidents and partner escalations
• Provide mentoring and on-the-job training to junior team members

Skills

Enterprise networking

Customer engagement

Troubleshooting

Education

Bachelor's degree in CS/Engineering/IT or equivalent

Tools

CCNA certification

CCNP certification

Job description

eero in London seeks an Enterprise Network Support Specialist to own complex enterprise network cases from first contact to resolution. You will diagnose multi-site deployments, work with overlays, VLANs, 802.1X/RADIUS, captive portals, and high-density wireless environments.

Collaborate with NSE and product teams to drive improvements and share solutions. You will also document cases to expand the team knowledge base, participate in on-call rotations, and travel occasionally within the UK and