Senior Bilingual Network Support Specialist (Italian/English)

Amazon Inc.

Greater London

On-site

GBP 50,000 - 70,000

Full time

8 days ago

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Job summary

eero in London is seeking a Sr. Network Support Specialist fluent in English and Italian to join our team.

You will support both English-speaking and Italian-speaking customers across the EMEA region, handle complex network questions, and work in a fast-paced, collaborative environment. Based in our London office, you will receive hands-on training on WiFi fundamentals, networking concepts, and eero tools, with opportunities to mentor others and grow within a global company that values technical

Qualifications

Experience in technical work related to computer systems and technology components.
Experience handling customers and conflict resolution with a focus on customer experience.
Experience in MS Excel.
Speak, read, and write fluently in Italian and English at B2 level or above.
Experience communicating technically to diverse audiences.

Responsibilities

Provide advanced technical support to English-speaking and Italian-speaking customers via phone, email, or chat.
Getting hands on with network devices, configuring routers, switches, firewalls, and wireless access points.
Troubleshooting complex network issues like routing, switching, and firewall problems, plus the devices connecting to them.
Documenting every support interaction so the team can learn and improve together.
Spotting complex issues and escalating them to higher tier support teams when needed.
Mentoring and coaching junior team members, sharing what you know and helping them level up.