Senior Bilingual Network Support Specialist German&English

Amazon Inc.; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Training provided

London office

Job summary

eero in London is seeking a Sr. Network Support Specialist fluent in German and English to support customers across EMEA. The role demands practical networking knowledge, comfort with WiFi devices, and the ability to switch between languages to provide outstanding service.

You’ll work in a friendly, fast-paced team, receive hands-on training on WiFi fundamentals and eero tools, and help escalate and resolve complex network issues while mentoring junior staff.

Qualifications

• Fluency in German and English at B2 level or higher.
• Experience in technical support and customer service.
• Familiarity with web technologies, MS Office, especially Excel.
• Ability to identify and troubleshoot technical issues efficiently.
• Experience handling escalations and resolving complex problems.

Responsibilities

• Provide advanced technical support to English- and German-speaking customers via phone, email, or chat.
• Configure and troubleshoot network devices including routers, switches, firewalls, and wireless access points.
• Troubleshoot complex network issues (routing, switching, firewall problems).
• Document every interaction to improve team learning.
• Escalate issues to higher-tier support when needed.
• Mentor and coach junior team members.
• Serve as go-to contact for German-speaking customers across the EMEA region.

Skills

Bilingual German & English

Technical support

Networking concepts

Troubleshooting

Customer service

MS Excel

TCP/IP knowledge

Communication skills

Tools

CWNA certification

CCNA certification

Cisco devices

Job description

eero in London is seeking a Sr. Network Support Specialist fluent in German and English to support customers across EMEA. The role demands practical networking knowledge, comfort with WiFi devices, and the ability to switch between languages to provide outstanding service.

You’ll work in a friendly, fast-paced team, receive hands-on training on WiFi fundamentals and eero tools, and help escalate and resolve complex network issues while mentoring junior staff.