Logo for Customer Contact Adviser

Lily Lifestyle; City of Edinburgh; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Pertemps are recruiting for a Customer Service Advisor in Edinburgh City Centre (office based). This temporary, 36-hour-per-week role operates Monday to Friday between 08:30 and 19:00 with shifts.

The duties include handling calls and emails from the public and professionals, recording information accurately and routing referrals to the right person promptly. You will be joining an established team as the first point of contact for social work referrals, with good listening, communication and IT

Qualifications

• Be a good listener.
• Have excellent communication skills, both in writing and verbally.
• Have strong IT skills and be able to learn new systems.
• Have previous customer service experience.
• Be a team player.

Responsibilities

• Act as the first point of contact for social work referrals.
• Handle incoming calls from professionals and members of the public.
• Write clear, concise case notes and updating systems.
• Process email referrals between calls.
• Liaise with Social Work professionals and internal advisors for guidance.
• Work independently and as part of a supportive team.
• Any other tasks as required.

Skills

Communication skills

IT skills

Customer service experience

Teamwork

Job description

Pertemps are delighted to be working with our public sector client to recruit a number of Customer Contact Advisors within their Social Care Direct team.

Role - Customer Service Advisor

Location - Edinburgh City Centre (Office based role)

Hours - 36 hours per week, Monday - Friday, between 0830 - 1900 (shift patterns will apply)

Pay Rate - £14.51 per hour

Start date - End of September 2026

Duration - Temporary until February 2027

You will be joining an established team who are the first point of contact for social work referrals. This is a busy, rewarding contact centre role where you will handle calls and emails from members of the public and professionals, accurately recording information and ensuring referrals are passed to the appropriate person timeously.

You will be responsible for, but not limited to:

• Acting as the first point of contact for social work referrals
• Handling incoming calls from professionals and members of the public
• Listening carefully and accurately interpreting the information provided
• Writing clear, concise case notes and updating systems
• Processing email referrals between calls
• Liaising with Social Work professionals and internal advisors for guidance
• Working both independently and as part of supportive team
• Any other tasks as required

You should:

• Be a good listener
• Have excellent communication skills, both in writing and verbally
• Have strong IT skills and be able to learn new systems
• Have previous customer service experience
• Be a team player

If you are interested in this role and have the required skills and experience, please apply online directly.