Logistics Services Manager

Sodexo; Manchester; On-site; GBP 70,000 - 92,000; Full time

Benefits offered by this job

Mental health support

Employee Assistance Programme

Wellbeing app access

Sodexo Discounts Scheme

Retirement plan

Death in Service benefit

Learning and development tools

Cycle to Work

Job summary

Sodexo is recruiting for a Logistics Services Manager to oversee Waste, Linen and Transport at Manchester University NHS Foundation Trust’s Oxford Road Campus. You will drive operational excellence, sustainability and compliance while shaping a safety‑focused culture across frontline teams.

You’ll lead managers and supervisors, recruit and develop staff, and build strong relationships with clients and senior stakeholders to ensure outstanding patient, visitor and staff experiences.

Qualifications

• Experience leading logistics in complex healthcare environments.
• Strong people leadership and coaching abilities.
• Excellent stakeholder management across multiple levels.

Responsibilities

• Lead daily delivery of logistics services across NHS campus.
• Manage workforce planning and labour resources to meet KPIs.
• Drive service improvement and compliance with policies and health & safety.

Skills

Leadership

Team management

Stakeholder management

Health & safety

Performance analytics

Job description

If you thrive in fast paced operational environments and enjoy leading teams to deliver outstanding results, we want to hear from you. As Logistics Services Manager, you will oversee Waste, Linen and Transport services across Manchester University NHS Foundation Trust's Oxford Road Campus, driving operational excellence, service improvement, sustainability initiatives and compliance. This is an exciting opportunity to influence service delivery across a large and complex healthcare setting while making a direct impact on patient, visitor and staff experience every day.

What You'll Do:

• Lead the day to day delivery of logistics services, ensuring operational performance, contractual compliance, and achievement of key business objectives.
• Manage workforce planning and labour resources effectively to maintain service excellence, achieve KPIs, and deliver efficient operational performance.
• Drive exceptional customer, patient, and visitor experiences by ensuring consistently high service standards and proactively addressing service improvement opportunities.
• Lead, develop, and inspire managers, supervisors, and frontline teams through effective coaching, performance management, succession planning, and employee engagement.
• Take responsibility for recruitment, onboarding, training, and ongoing development of direct reports, fostering a high performing and safety focused culture.
• Ensure compliance with all company, client, and Trust policies, procedures, and Health and Safety requirements, proactively managing risk and addressing non conformance.
• Build strong communication channels across all levels of the operation, ensuring colleagues remain informed, engaged, and aligned to organisational objectives and values.
• Support continuous improvement by implementing new policies, procedures, and operational initiatives that enhance service delivery, efficiency, and overall performance.
  Proven operational management experience within Facilities Management, Logistics, Waste Management, or Support Services, ideally gained within a healthcare or similarly complex operational environment.
• Strong knowledge of waste management operations, including clinical, offensive, domestic, recycling, and hazardous waste streams. A CIWM qualification or membership (or equivalent) would be highly desirable.
• Sound understanding of waste legislation, Duty of Care requirements, compliance standards, auditing processes, and environmental sustainability initiatives, with a track record of driving waste reduction and recycling improvements.
• A people focused leader with experience of managing, developing, motivating, and coaching high performing teams, ensuring accountability and delivering operational excellence through managers, supervisors, and frontline colleagues.
• Excellent stakeholder management skills with the ability to build strong relationships with clients, operational teams, and senior leaders, while effectively managing KPIs, SLAs, and contractual commitments.
• Strong knowledge of Health and Safety, risk management, and compliance, including risk assessments, incident investigations, safe systems of work, and the implementation of corrective actions.
• A results driven mindset with proven experience of analysing performance data, identifying efficiencies, controlling costs, and delivering continuous improvement initiatives within a fast paced operational environment.
• Experience within healthcare, NHS, PFI, or FM contract environments would be advantageous, alongside an understanding of the challenges of delivering critical support services in a patient focused setting.
  Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

Benefits

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.