Logistics/Operations Apprentice

DHL GLOBAL FORWARDING (UK) LIMITED; Upper Morton; On-site; GBP 8,300 - 12,000; Full time

Job summary

DHL Global Forwarding (UK) Limited is offering a Supply chain warehouse operative level 2 apprenticeship. The programme covers transport planning, bookings, driver briefings, and safety compliance, with exposure to customer service and multiple logistics systems.

The apprenticeship runs for 24 months, starting with fixed-term status and aims for progression depending on vacancies and performance.

Qualifications

• Essential - GCSE English - Minimum Grade C/4.
• Essential - GCSE Maths - Minimum Grade C/4.

Responsibilities

• Learning transport planning and vehicle routing.
• Raising customer bookings and supporting the Transport Manager.
• Logging and reporting operational issues.
• Briefing drivers at the start of the day and debriefs at the end.
• Assisting the customer service team with queries.
• Developing understanding of Transport Operator Licensing and tachograph regulations.
• Learning dangerous goods handling requirements and health & safety responsibilities.
• Gaining experience across multiple internal and external systems.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Number skills

Team working

Physical fitness

Education

GCSE English - 4

GCSE Maths - 4

Job description

Introduction

Supporting the logistics & operations in a warehouse environment, learning transport planning, warehouse duties, customer service, import & export processes, security & aviation compliance, health & safety, and transportation of goods in the UK.

About the Employer

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

What You'll Do

• Learning transport planning and vehicle routing
• Raising customer bookings
• Supporting the Transport Manager with vehicle servicing and maintenance scheduling
• Logging and reporting operational issues
• Briefing drivers at the start of the day and conducting debriefs at the end of the shift
• Assisting the customer service team with queries
• Developing an understanding of Transport Operator Licensing
• Developing an understanding of tachograph regulations
• Learning about dangerous goods handling requirements
• Developing professional email etiquette
• Building strong problem-solving skills
• Gaining experience across multiple internal and external systems
• Understanding health & safety responsibilities
• Awareness of aviation cargo security requirements and supporting the Security Manager
• Spending time with drivers to gain insight into their roles and the challenges within road transport
• Visiting customers

Training Outcome

The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that apprentices either move onto a further apprenticeship or a permanent role within the business, subject to a suitable vacancy being available and in line with the selection process for the role.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Team working
• Physical fitness

Qualifications

• Essential - GCSE - English - Minimum Grade C or 4
• Essential - GCSE - Maths - Minimum Grade C or 4

Course Information

Course: Supply chain warehouse operative (level 2)

Level: 2

Route: Transport and logistics

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday9.00am - 5.30pm

Expected Duration: 1 Year 3 Months

Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED