Logistics Operations / Admin Support

C.S. Ellis Group; South Luffenham; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Health plan

Income protection insurance

Life assurance

22 days holiday

Job summary

Rutland Worldwide Freight, part of CS Ellis Logistics Ltd, located at South Luffenham, seeks an Administrator with a logistics background to join the team. The role focuses on supporting operational administration and customer service within a fast-paced freight forwarding environment.

Responsibilities include handling customer queries, coordinating shipments, preparing documents, and maintaining records. The ideal candidate will have proven logistics experience, strong organizational skills,

Qualifications

• Experience in logistics or freight forwarding is preferred.
• Strong customer service orientation and communication skills.
• Experience in administrative duties within a fast-paced environment.

Responsibilities

• Respond to customer inquiries via email and phone.
• Coordinate end-to-end freight forwarding processes for land, air, and sea shipments.
• Prepare and process shipping documentation and records.
• Liaise with clients, suppliers and transporters to ensure on-time shipments.
• Monitor shipments and resolve issues to maintain schedules.

Skills

Logistics experience

Customer service

Admin support

MS Office

Tools

MS Office

Job description

Rutland Worldwide Freight, part of CS Ellis Logistics Ltd, is situated in Rutland and specialises in international freight forwarding.

International freight forwarding is a broad and complex industry that is fast-moving and consistently evolving. It involves the planning, implementing and overseeing of the transportation of goods across international borders.

Here at Rutland Worldwide Freight we are now looking for an Logistics Operations / Admin Support to join our existing established team based at our South Luffenham site, providing support to the operational administrative and customer service elements of the day to day operation.

Key Responsibilities / Tasks

Responsibilities for this role include:

• Responding efficiently to customers via email and telephone.
• Supporting the team in coordinating the end-to-end freight forwarding process for land, air, and sea shipments.
• Communicating with clients, suppliers, and transport companies to ensure the smooth and efficient shipment of goods.
• Preparing and processing shipping documentation.
• Monitoring shipments to ensure that they are on schedule, and resolving any issues that arise in a timely manner.
• Supporting the team in negotiating rates with carriers and maintaining relationships with logistics partners.
• Through guidance from the team, ensuring compliance with all relevant regulations and standards.
• Providing high quality customer service and support to clients, addressing inquiries and providing accurate updates on shipment status.
• Maintaining accurate records and documentation related to shipments.

  Job Knowledge and Skills

• The ideal applicant would have experience of working within the logistics industry, however most importantly is a proven track record of working within a logistics environment.In this fast paced industry we are looking for someone with drive and enthusiasm to achieve great results and meet our customer expectations.

Key skills we see as essential are:

• The ability to work in a fast-paced environment and successfully meet deadlines.
• Enthusiasm in tackling challenges that inevitably are met in logistics, with a keenness to learn more.
• Proactivity in getting the work done through a forward-thinking and dynamic approach to problem-solving and decision-making.
• Natural excellent organisational and time-management skills.
• Effective communication, both written and spoken, both within the small close-knit team but also with customers and third-party suppliers.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (in particular Outlook, Word and Excel).
• Focus on attention to detail and operating within a high level of accuracy when under pressure.
• Flexibility to handle changing priorities and meet deadlines.
  

What you can expect in return:

• Competitive salary (based on experience)
• Quarterly Company Bonus Scheme *
• 22 days holiday, plus public holidays, plus option to buy up to 4 additional days *
• Additional days for long service *
• Health Cash Plan, covering everyday healthcare costs including dental, optical, physio etc.*
• Income protection insurance *
• Life assurance
• Discounts and lifestyle benefits, offering discounts on a wide range of retailers, groceries, cinemas, gym memberships etc.
• Wellbeing benefits, including an employee assistance programme, eye care vouchers, pension advice services, and a cycle-to-work scheme

* subject to conditions

This is an excellent opportunity for an experiencedAdministrator with a logistics background to join a stable, family-oriented company with a commitment to quality and professional development.

Previous experience of working in an administrative role