Senior Operations Administrator

Bacton Logistics; Ipswich; On-site; GBP 28,000 - 36,000; Full time

Job summary

Bacton Logistics, Ipswich, is seeking a Senior Operations Administrator to oversee daily logistics and admin tasks on-site. You will coordinate import/export shipments and liaise with carriers, customs agents, suppliers and customers to ensure timely delivery.

Key responsibilities include tracking shipments, resolving delays, and maintaining inventory records in the Warehouse Management System, while building strong relationships with partners and supporting the team.

Qualifications

• Experience in logistics, transport, or supply chain environments.

Responsibilities

• Coordinate import/export shipments across road, sea and air freight networks.

Skills

Operations Management

Administrative Support

Analytical Skills

Communication

Customer Service

Organizational Skills

Attention to Detail

Data Entry

Office Software

Education

Vocational training in business/logistics

Tools

ERP systems

Job description

Company Description

Bacton Logistics, established in 1932, delivers comprehensive and sustainable supply chain solutions, ensuring goods reach their destination safely, efficiently, and on time. The company specializes in high-quality, asset-rich services tailored to meet complex client needs across diverse sectors. Strategically located along the main arterial link connecting the UK’s largest port to key industrial regions, Bacton Logistics offers exceptional nationwide reach. From its Ipswich hub, the organization can deliver to over 80% of the UK population within two hours, supporting a broad and growing customer base.

Role Description

The Senior Operations Administrator is a full-time, on-site role based in Ipswich, responsible for supporting the smooth running of daily logistics and administrative operations.

This role is responsible for coordinating import and export shipments across road, sea, and air freight networks, ensuring the timely and efficient delivery of goods through close liaison with carriers, customs agents, suppliers, and customers. Key responsibilities include tracking shipments and proactively resolving transport delays or issues, ensuring compliance with customs regulations, HMRC requirements, and international trade procedures, and obtaining freight quotations while negotiating competitive rates with service providers. The position also oversees the accurate processing of goods received, stock movements, and dispatch documentation, maintaining inventory records within the Warehouse Management System and investigating stock discrepancies or administrative errors. In addition, the role focuses on building and maintaining strong relationships with customers and suppliers, promoting a positive and collaborative working environment, and supporting and motivating the team through effective operational and warehouse planning.

The Senior Operations Administrator collaborates closely with operations managers, drivers, and customer service colleagues, proactively resolving issues and contributing to continuous improvement across the supply chain.

Qualifications

• Candidates should possess strong Operations Management and Administrative Assistance skills to support complex logistics workflows and maintain accurate records.
• Candidates should possess solid Analytical Skills to interpret operational data, identify trends, and recommend practical improvements.
• Candidates should possess effective Communication skills to collaborate with internal teams, external partners, and customers in a clear and professional manner.
• Candidates should possess reliable Customer Service skills to manage queries, resolve issues, and maintain high service standards.
• Relevant experience in logistics, transport, or supply chain environments; familiarity with scheduling and warehouse or fleet management systems is advantageous.
• Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced operations setting.
• Proficiency with standard office software and data-entry tools; experience with logistics or ERP systems is beneficial.
• Relevant vocational training or a qualification in business, logistics, or a related field is preferred, or equivalent practical experience.
• Previous experience in a warehouse administration or logistics/freight forwarding role.
• Strong knowledge of warehouse and stock control processes
• Strong knowledge of import/export procedures and shipping documentation.
• Excellent organisational and problem-solving skills
• Excellent organisational and time management skills.
• Strong communication and customer service skills