Logistics & Fulfillment Operations Lead

Lioncroft Wholesale Limited; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Lioncroft Wholesale Limited in the Midlands is seeking an experienced Operations/Logistics/Transport Manager to lead delivery operations for a fast-paced wholesale business. You will oversee end-to-end order fulfilment, fleet planning, and customer service delivery across multiple sites.

We are looking for a proven leader with strong operational logistics background, able to drive performance, manage KPIs, and coach a growing team in a demanding environment while ensuring high service levels and

Qualifications

• Ideal candidate is a high-performing leader with solid operational/logistics background.
• Background in transport, logistics, or dispatch is preferred and strong problem-solving ability is expected.

Responsibilities

• End-to-end ownership of fulfilment for customer sales orders (Pick-Pack-Delivery).
• Lead the team to meet KPIs and ensure procedures are followed.
• Serve as primary point of contact for delivery-related queries and resolve issues promptly to maintain service levels.
• Plan and allocate resources to maximise productivity and respond to workload spikes.
• Develop and manage team performance, ensure training and support, address performance issues.
• Oversee fleet maintenance and compliance across all vehicles.

Job description

Lioncroft Wholesale Limited in the Midlands is seeking an experienced Operations/Logistics/Transport Manager to lead delivery operations for a fast-paced wholesale business. You will oversee end-to-end order fulfilment, fleet planning, and customer service delivery across multiple sites.

We are looking for a proven leader with strong operational logistics background, able to drive performance, manage KPIs, and coach a growing team in a demanding environment while ensuring high service levels and