Fulfilment & Logistics Manager

Lioncroft Wholesale Limited; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Lioncroft Wholesale Limited in the Midlands is seeking an experienced Operations/Logistics/Transport Manager to lead delivery operations for a fast-paced wholesale business. You will oversee end-to-end order fulfilment, fleet planning, and customer service delivery across multiple sites.

We are looking for a proven leader with strong operational logistics background, able to drive performance, manage KPIs, and coach a growing team in a demanding environment while ensuring high service levels and

Qualifications

• Ideal candidate is a high-performing leader with solid operational/logistics background.
• Background in transport, logistics, or dispatch is preferred and strong problem-solving ability is expected.

Responsibilities

• End-to-end ownership of fulfilment for customer sales orders (Pick-Pack-Delivery).
• Lead the team to meet KPIs and ensure procedures are followed.
• Serve as primary point of contact for delivery-related queries and resolve issues promptly to maintain service levels.
• Plan and allocate resources to maximise productivity and respond to workload spikes.
• Develop and manage team performance, ensure training and support, address performance issues.
• Oversee fleet maintenance and compliance across all vehicles.

Job description

The Company

Lioncroft Wholesale Limited’s business was formed in 2020 after being bought out from the wider East End Foods’ business. This wholesale business is a £150m turnover company, stretched across two sites with ambitions to grow rapidly in the next few years. It operates through having a diverse customer base across thousands of customers and a strong supplier base.

The Role

Lioncroft has an exciting opportunity for an experienced Operations/Logistics/Transport Manager to join a dynamic and growing team within a leading wholesaler in the Midlands. This role is ideal for inspirational leaders with a strong operational/logistics background within wholesale, retail, grocery, B2B, or B2C environments. If you're commercially minded, passionate about customer service, and thrive in a fast-paced, results-driven environment, this is the perfect opportunity for you.

The ideal candidate would be a high-performing leader with experience in fast-paced environments, able to manage multiple priorities while maintaining a strong customer focus. Brings proven problem-solving ability and confident team leadership, alongside a track record of improving and challenging existing processes. Ideally has a background in transport, logistics, or dispatch, with a solid understanding of delivery operations and last-mileexecution.

Main Duties

• Reasonable for the end-to-end process in fulfilling customers sales orders (Pick-Pack-Delivery)
• Manages the team to ensure all operating procedures are fully complied with and all KPIs are consistently met.
• Customer Service;act as the primary point of contact for all delivery-related queries and resolve any delivery issues promptly, ensuring exceptional service delivery.
• Responsible for the effective planning of the team to maximize productivity & reacts swiftly to challenges & spikes in workload.
• Actively manages and develops the performance of the team – ensures the team are trained and supported as required as well dealing with performance issues in a timely fashion.
• Takes proactive ownership of fleet maintenance & compliance across all vehicles.

Desired Behaviours

• Communicates effectively.
• Challenges self and others to improve performance.
• Takes the initiative to make decisions confidently and proactively.
• Takes ownership of actions, driving them to completion
• Works at pace to consistently achieve or exceed targets.
• Embraces change and adapt quickly.
• Maintains high levels of energy and enthusiasm even in difficult times.
• A natural leader with a strong ability to inspire and manage a team, driving performance, and customer satisfaction.
• Ability to plan, prioritize, and react swiftly to changes in workload and unexpected challenges.