Deputy General Manager

Lioncroft Wholesale Limited; Birmingham; Hybride; GBP 50 000 - 65 000; Plein temps

Résumé du poste

Lioncroft Wholesale Limited in Birmingham is seeking a Deputy General Manager to lead the depot when the General Manager is away, ensuring first-class customer experience and high standards from the team.

You’ll deputise across all areas of depot operation, coach supervisors, plan resources, maintain housekeeping and safety, and drive pricing, availability and promotional merchandising to meet demand.

Qualifications

• Experience leading teams within wholesale, retail, logistics or distribution.
• Strong organisational and planning skills.
• Ability to motivate and inspire others.
• High attention to detail and energy to drive standards.

Responsabilités

• Support and deputise for the General Manager across all depot operations.
• Lead daily communication and motivate colleagues to achieve high standards.
• Plan resources to maximise productivity and respond to changing customer demand.
• Coach Supervisors for operational excellence.
• Ensure housekeeping, stock presentation and safety standards across the depot.
• Lead the successful launch of promotions and maintain merchandising standards.
• Drive pricing accuracy, stock availability and weekly gap scanning.
• Resolve issues quickly while maintaining a high-performing culture.
• Champion exceptional customer service to every customer.

Description du poste

The Company

Lioncroft Wholesale Limited’s business was formed in 2020 after being bought out from the wider East End Foods’ business. This wholesale business is a £150m turnover company, stretched across two sites with ambitions to grow rapidly in the next few years. It operates through having a diverse customer base across thousands of customers and a strong supplier base.

The Role

At Lioncroft Wholesale, we're looking for a leader who thrives in a fast-paced environment, leads by example and isn't afraid to roll up their sleeves.

As our Deputy General Manager, you'll be the heartbeat of the depot, working alongside the General Manager to ensure every customer receives first-class experience and every colleague knows what great looks like.

When the General Manager isn't there, the depot is yours to lead.

Main Duties

You’ll play a key role in ensuring the depot operates safely, efficiently and consistently every single day.

You’ll:

• Support and deputise for the General Manager across all areas of depot operation.
• Lead daily communication and motivate colleagues to achieve high standards.
• Plan resources throughout the day to maximise productivity and respond to changing customer demand.
• Coach and hold Section Supervisors accountable for operational excellence.
• Ensure outstanding housekeeping, stock presentation and safety standards across every aisle.
• Lead the successful launch of promotions and maintain excellent merchandising standards.
• Drive pricing accuracy, stock availability and weekly gap scanning.
• Resolve issues quickly while maintaining a positive, high-performing culture.
• Champion exceptional customer service through acknowledging and engaging every customer.

Desired Behaviours

• Experience leading teams within wholesale, retail, logistics or distribution.
• A natural ability to motivate and inspire others.
• Strong organisational and planning skills.
• Confidence to challenge poor performance respectfully and fairly.
• A proactive approach to problem solving.
• High personal standards and excellent attention to detail.
• A flexible attitude and willingness to support every area of the depot.
• Most importantly. You'll bring the energy, resilience and leadership that inspires others to give their best every day.