Logistics Customer Support Specialist

McCulla Ireland Limited; Lisburn; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Pension: matched contribution

Life assurance and death-in-service

Career development opportunities

Additional annual leave (service-based

Job summary

McCulla Ireland is hiring a Customer Service Administrator in Lisburn to act as the main contact for clients, manage daily enquiries, and maintain accurate transport records. The role requires a reliable, organised, customer-focused individual with strong IT skills.

The successful candidate will log and resolve queries, handle complaints with thorough investigations, and support reporting and improvements within a busy logistics environment.

Qualifications

• Experience in a busy administrative role, ideally within a customer service environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Excellent eye for detail, especially when reviewing manifests, reports and transport documentation.
• Ability to communicate professionally and clearly with diverse stakeholders and clients.
• Excellent time-management with the ability to prioritise workloads in a fast-paced setting.
• Customer-first mindset with an empathetic, helpful approach.
• Knowledge of transport and logistics is a plus.

Responsibilities

• Take ownership of daily customer service queries via telephone and email; log, track and resolve.
• Identify and escalate complex or unresolved issues to the Customer Service Manager promptly.
• Maintain clear, regular communication with customers and internal teams on updates, delays or issues.
• Receive, log and manage customer complaints; ensure investigations and resolutions.
• Review manifests for accuracy; investigate and resolve discrepancies.
• Prepare and produce accurate daily and weekly client reports.
• Participate in customer projects and support operational enhancements.
• Perform additional administrative duties to support smooth client communication.

Skills

Communication skills

Attention to detail

Organisational skills

Customer-first mindset

Reliability / work ethic

Tools

Microsoft Office

Job description

McCulla Ireland is hiring a Customer Service Administrator in Lisburn to act as the main contact for clients, manage daily enquiries, and maintain accurate transport records. The role requires a reliable, organised, customer-focused individual with strong IT skills.

The successful candidate will log and resolve queries, handle complaints with thorough investigations, and support reporting and improvements within a busy logistics environment.