Logistics Customer Service Specialist

McCulla Ireland Ltd; Lisburn; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension matched

Life insurance

Training opportunities

Additional annual leave

Job summary

McCulla Ireland Ltd invites applications for a Customer Service Administrator based at our Northern Ireland location. The role focuses on handling daily customer inquiries, maintaining accurate transport records, and ensuring exceptional service delivery across our client base.

You will log queries, escalate complex issues when needed, and contribute to continuous improvement projects while supporting smooth administrative workflows in a busy logistics environment.

Qualifications

• Experience in a busy administrative role.
• Proficient with Microsoft Office suite.
• Capable of handling multiple inquiries professionally.
• Strong numerical and reporting skills.

Responsibilities

• Handle daily customer service enquiries via phone and email.
• Log, track and resolve contacts to response.
• Escalate complex issues to the Customer Service Manager promptly.
• Review transport manifests and ensure accuracy.
• Prepare daily and weekly client reports.
• Support continuous improvement initiatives.
• Perform ad-hoc administrative tasks as required.

Skills

Customer service experience

Attention to detail

Communication skills

Organisational skills

IT literacy

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

McCulla Ireland Ltd invites applications for a Customer Service Administrator based at our Northern Ireland location. The role focuses on handling daily customer inquiries, maintaining accurate transport records, and ensuring exceptional service delivery across our client base.

You will log queries, escalate complex issues when needed, and contribute to continuous improvement projects while supporting smooth administrative workflows in a busy logistics environment.