Logistics Customer Service Coordinator | Temp-to-Perm

ACS Staffing Solutions; Rushton; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

On-site role in Kettering

Training opportunities

Job summary

ACS Staffing Solutions in Kettering is seeking a Logistics Customer Services Administrator to join our client on a temp-to-permanent basis. You will be the vital link between customers and the organisation, handling orders and coordinating transport to ensure a smooth delivery process.

The role requires strong customer service experience in a fast-paced environment, proficiency in MS Word and Excel, and the ability to liaise with transport planners.

Qualifications

• Solid experience in fast-paced customer service environments.
• Interest in B2B relationships and logistics.
• Proficiency in Microsoft Office, especially Word and Excel.

Responsibilities

• Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
• Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
• Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
• Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.

Skills

Fast-paced CS

B2B relationships

Proactive communication

Tools

Microsoft Word

Microsoft Excel

Job description

ACS Staffing Solutions in Kettering is seeking a Logistics Customer Services Administrator to join our client on a temp-to-permanent basis. You will be the vital link between customers and the organisation, handling orders and coordinating transport to ensure a smooth delivery process.

The role requires strong customer service experience in a fast-paced environment, proficiency in MS Word and Excel, and the ability to liaise with transport planners.