Logistics & Customer Operations Specialist

Alexander Steele Recruitment

Greater London

On-site

GBP 21,000 - 28,000

Full time

6 days ago

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Job summary

Alexander Steele Recruitment, on behalf of a growing UK food manufacturer, seeks an administrative recruit to support customer operations and logistics. You will process orders, maintain records, prepare paperwork and assist with deliveries, while collaborating closely with sales, dispatch and production teams.

The role includes occasional reception cover; strong organisational skills and ERP experience are essential in a fast-paced environment.

Qualifications

Experience in administration, customer operations, logistics or order processing.
Experience using Sage 200 or a similar ERP/MRP system.
Proficient with Word, Excel and Outlook.
Strong organisation and meticulous attention to detail.
Ability to manage multiple priorities and meet deadlines in a busy environment.

Responsibilities

Maintain customer details, orders and records across Sage, ERP and CRM systems.
Assist with sales order entry, order checks and customer acknowledgements.
Prepare delivery paperwork, courier bookings and dispatch information.
Monitor delivery queries and support investigations to resolve issues.
Keep files and trackers organised; support weekly/monthly reports.
Coordinate admin/documentation for product sample deliveries.
Work with dispatch and other departments to ensure complete delivery information.
Identify recurring issues and raise with management.
Provide shared reception coverage as needed.