Global Logistics Coordinator - Customer-Focused Ops

Allscreens Nationwide Ltd; Raunds; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Probate support

Job summary

DSV is hiring a Logistics Coordinator in Raunds, England. You will support day-to-day admin for transport, order management, and customer service, ensuring SLAs are met and records are accurate.

You’ll collaborate with operations and customers to maintain smooth workflows, handle inbound/outbound processes, and generate timely reports, while escalating complex issues to supervision as needed.

Qualifications

• Customer-focused with a proactive, solution-driven mindset.
• Adaptable and flexible in response to changing priorities or business needs.
• Strong interpersonal skills with an empathetic approach to both customers and team members.
• Strong verbal and written communication skills.
• Reliable organisational and time-management abilities.
• Solid problem-solving skills with keen attention to detail.
• Willingness to learn leadership skills and develop professionally within the team.

Responsibilities

• Assist with day-to-day operations of the administrative team, ensuring tasks such as transport, allocation, inbound/outbound processes, PRS, and complaints are completed accurately and on time.
• Perform general administration duties to support the smooth functioning of the department.
• Collaborate with customers and other stakeholders to ensure timely delivery of goods in accordance with SLAs.
• Maintain accurate records of various logistics activities.
• Handle order management, including order analysis and allocation in line with SLAs.
• Book transport, prepare shipping documents and create labels
• Manage a busy shared inbox to provide timely and professional customer service.
• Generate regular reports as required, ensuring accuracy and timeliness.
• Maintain compliance with established workflows by assisting in the investigation of operational issues or failures (e.g., transport/KPI).
• Keep accurate records and prepare reports as requested by supervision or management.
• Collaborate with operations, transport teams, and external stakeholders to maintain efficient workflows and achieve seamless coordination.
• Address customer inquiries and complaints, resolving routine issues independently while escalating more complex matters to supervision for prompt resolution.

Skills

Customer-focused

Adaptable

Interpersonal skills

Verbal and written communication

Time management

Problem-solving

Willingness to learn

Job description

DSV is hiring a Logistics Coordinator in Raunds, England. You will support day-to-day admin for transport, order management, and customer service, ensuring SLAs are met and records are accurate.

You’ll collaborate with operations and customers to maintain smooth workflows, handle inbound/outbound processes, and generate timely reports, while escalating complex issues to supervision as needed.