Logistics Coordinator - German Speaking

Prinova Global; Greater London; Hybrid; GBP 26,000 - 40,000; Full time

Benefits offered by this job

Health Cash Plan

Subsidised gym membership

Flexible pay with Aslan

Job summary

Prinova, a leading global supplier of ingredients and premix manufacturing solutions, is seeking a Logistics Coordinator (Customer Care Associate) to join the Logistics & Customer Service team in Central London on a hybrid model.

You will coordinate deliveries from UK/EU warehouses, liaise with customers, warehouses and carriers, manage stock movements, process invoices and shipping docs, and provide exceptional service in a fast-paced environment.

Qualifications

• Experience using an ERP system.
• Proven experience in managing key customer accounts.
• Excellent business communication skills, both written and verbal.

Responsibilities

• Arrange deliveries to customers from UK/EU warehouses via road, sea, and courier services.
• Liaise with customers, warehouses, and carriers to ensure smooth operations.
• Enter accurate data into internal systems to create forward allocations and warehouse instructions.
• Invoice customers promptly and ensure correct VAT is applied.
• Prepare shipping documentation including packing lists, invoices, DG notes, and labels.
• Handle customer enquiries, complaints and other service matters.
• Conduct monthly stock reconciliations and respond to finance follow-ups.
• Manage non-conformances and perform occasional on-site warehouse inspections.
• Process charge invoices from warehouses and freight forwards.
• Undertake project work and provide cover for team members during leave.

Skills

Fluent English

Fluent German

Tools

ERP system

Microsoft Office

Job description

Location: Central London (Hybrid, 2-3 office days per week)

Hours: Monday-Friday, 9:00am-5:00pm

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world’s best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.

What does a Logistics Coordinator role mean at Prinova?

At Prinova, we refer to this role internally as a Customer Care Associate. The successful candidate will join our dynamic Logistics & Customer Service team of more than 25 colleagues. The team plays a vital role in supporting day-to-day business operations, managing customer orders from receipt through to delivery. This includes coordinating warehouse activities, arranging customer deliveries, overseeing stock movements, supporting demand planning, and ensuring excellent customer service throughout the supply chain. Working closely with customers, warehouses, carriers, and internal departments, the Customer Care Associate helps ensure products are delivered accurately, efficiently, and on time while maintaining the high service standards our customers expect.

What’s in it for you?

• Personal growth, including training and development opportunities
• Health Cash Plan
• Subsidised gym membership
• Access to flexible pay with Aslan

What to expect?

• Arranging deliveries to customers from warehouses in the UK and EU via road freight, ferry, and courier services.
• Liaising with customers, warehouses, and carriers.
• Inputting accurate information into the internal system to create forward allocations and warehouse instructions.
• Invoicing customers promptly and ensuring the correct VAT is applied.
• Preparing shipping documentation, including warehouse instructions, packing lists, commercial invoices, dangerous goods notes, and packaging labels.
• Handling customer enquiries, complaints, and other customer service matters as required.
• Conducting monthly stock reconciliations and responding to any follow-up queries from the Finance Department.
• Managing non-conformances.
• Carrying out occasional on-site inspections of warehouses.
• Processing charge invoices received from warehouses, freight forwarders, and other suppliers.
• Undertaking project work as required.
• Providing cover for fellow team members during periods of holiday, sickness absence, or other leave.
• Carrying out any other duties as reasonably required by management.

Does this sound like you?

• Fluency in both English and German is required.
• Proven experience in managing key customer accounts.
• Experience using an ERP system.
• Proficiency in Microsoft Office applications.
• Excellent business communication skills, both written and verbal.
• Strong commitment to delivering exceptional customer service, both internally and externally.
• Enthusiasm for working in a fast-paced, dynamic environment where products, processes, and programmes continue to evolve as the business grows.

We would love to hear from you.