German-Speaking Logistics Coordinator | Customer Care

Prinova Europe; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health Cash Plan

Subsidised gym membership

Access to flexible pay with Aslan

Job summary

Prinova Europe is seeking a Logistics Coordinator (German Speaking) in Central London, with hybrid work and 2-3 office days per week. The role supports day-to-day logistics, order management, and customer service across UK and EU warehouses.

The successful candidate will coordinate deliveries, manage stock movements, invoicing, and shipping documentation while liaising with customers, warehouses, and carriers. Strong German-English skills and ERP proficiency are essential.

Qualifications

• Fluency in English and German.
• Proven experience in managing key customer accounts.
• Experience using an ERP system.
• Proficiency in Microsoft Office applications.
• Excellent business communication skills, both written and verbal.
• Strong commitment to delivering exceptional customer service.
• Enthusiasm for working in a fast-paced, dynamic environment where processes evolve.

Responsibilities

• Arrange deliveries to customers from warehouses in the UK and EU via road freight, ferry, and courier services.
• Liaise with customers, warehouses, and carriers.
• Input accurate information into the internal system to create forward allocations and warehouse instructions.
• Invoice customers promptly and ensuring the correct VAT is applied.
• Prepare shipping documentation, including warehouse instructions, packing lists, commercial invoices, dangerous goods notes, and packaging labels.
• Handle customer enquiries, complaints, and other customer service matters as required.
• Conduct monthly stock reconciliations and respond to follow-up queries from the Finance Department.
• Managing non-conformances.
• Carrying out occasional on-site inspections of warehouses.
• Processing charge invoices received from warehouses, freight forwarders, and other suppliers.
• Undertaking project work as required.
• Providing cover for fellow team members during periods of holiday, sickness absence, or other leave.
• Carrying out any other duties as reasonably required by management.

Skills

English & German fluency

Key account management

Business communication

Customer service

Adaptability

Tools

ERP system

MS Office

Job description

Prinova Europe is seeking a Logistics Coordinator (German Speaking) in Central London, with hybrid work and 2-3 office days per week. The role supports day-to-day logistics, order management, and customer service across UK and EU warehouses.

The successful candidate will coordinate deliveries, manage stock movements, invoicing, and shipping documentation while liaising with customers, warehouses, and carriers. Strong German-English skills and ERP proficiency are essential.