Logistics Coordinator

Sage Global Services Limited; United Kingdom; Remote; GBP 27,000; Full time

Job summary

SportPursuit is seeking a Logistics Coordinator to enhance customer experience through efficient logistics operations. This role involves collaborating with warehouse partners, managing logistics reports, and ensuring timely responses to customer service issues. Ideal candidates will be detail-oriented, proactive, and passionate about logistics.

Benefits

25 days holiday plus 5 additional days

Flexible bank holidays

Work anywhere for up to 30 days a year

25% staff discount on products

Learning and Development budget

Hybrid working model

Workplace pension

Qualifications

• Well organised with excellent attention to detail.
• Clear communicator in both verbal and written forms.
• Able to prioritise workload effectively.

Responsibilities

• Support day-to-day operations of UK and DE warehouse partners.
• Monitor and maintain logistics reports to identify issues.
• Manage customer service issues log and respond to queries.

Skills

Organisational skills

Attention to detail

Communication

Problem-solving

Teamwork

Job description

At SportPursuit we believe in offering world class delivery and service to our customers. As our member base continues to grow, we want to continue to ensure every person receives the best possible customer experience. Our operations team is key to delivering a seamless experience from point of order through to product delivery and use.

We are now looking for a highly organised and detail-oriented individual with a passion for logistics and the outdoors. As a Logistics Coordinator you will play a crucial role in ensuring our products reach our adventurous community seamlessly. If you thrive in a fast-paced environment and are eager to contribute to the success of a growing, internationally focused business, we'd love to hear from you.

Key responsibilities in this role:

• Work closely with the Logistics Lead to support the day to day operations of our UK and DE warehouse partners, ensuring the warehouses are hitting SLA and supporting them with PO related issues / questions
• Monitor and maintain key logistics reports to identify issues and ensure the outbound operations team are hitting their KPIs - including the items unshipped report and warehouse priority sheets
• Manage the Logistics responses to the customer service issues log ensuring queries are responded to in a timely manner
• Support the merchandisers with any outbound ops related issues and communicate any issues or requests to the warehouse - e.g. missing investigations, barcode updates, stock checks and organising collections
• Manage Xdock prioritisation, updating current expected dates, tracking missing boxes, deciding when to close PO's with outstanding units and liaising with merchandisers for information
• Manage storage PO prioritisation by setting offsets for the commercial team as well as sending each warehouse a weekly priority list
• Manage the process for the Logistics compliance submissions making sure they are submitted on time and accurately
• Work with the logistics lead to aid in the approval process for shipping dangerous goods
• Work with the logistics lead to keep stock levels optimum and arranging for unsellable stock to be cleared quarterly

A bit about you

As a SportPursuit employee we assume you will have a problem-solving mindset, you will be able to respond to challenges with creative solutions. You will be a team player and will be willing to get stuck in, one of our key values at SportPursuit. We do however require a few specifics from you.

To be successful in this role you must be:

• Well organised with excellent attention to detail
• A clear communicator in both verbal and written forms
• Able to prioritise workload effectively
• A team player who is eager to get stuck in
• Proactive and self-motivated

Nice to have but not essential

• Experience working in a previous Logistics role
• An interest in online retail
• A passion for sport
• Friendly and dynamic working environment with Core Hour working patterns!
• Holiday – get stuck into your adventures! 25 days of holiday a year as standard with the opportunity to purchase an additional 5 days extra! Our Bank Holidays are flexible as well.
• Work anywhere in the world for up to 30 working days a year!
• Access to great quality kit with an awesome 25% staff discount
• Learning and Development budget available.
• Regular Lunch & Learn sessions.
• Socials – A social budget which grows every time we hit budget, with a social team that just loves using it!
• Hybrid working model where we are mostly remote. But don't worry, when you're in the office we'll have lots of free food and drink - help yourself to tea and coffee as well as healthy snacks and fresh fruit.Other treats are also on hand - Chocolate Hobnobs are an office favourite
• Workplace pension - we're set up with The People's Pension to make sure we're contributing to help you save for retirement.
• Access to Pluxee and MyGym discounts so you can keep active wherever you are in the country

Use of AI:

We encourage the innovative use of AI to enhance your application. Nevertheless, our evaluation will focus on the relevance, accuracy, and authenticity of the content, ensuring any AI assistance contributes to a clear and genuine representation of your skills and experience. Applications that seem to overwhelmingly rely on generic AI-generated content, without demonstrating a clear understanding of the role or your unique qualifications, may not be considered.

Aboutthe SportPursuit Team:

SportPursuit, part of the Sportscape Group, fuels sporting adventure with affordable, great quality kit. Founded in 2011, we are an innovative online retailer with over 10 million members across the UK, Europe and beyond. We hunt down the best deals available online on a wide range of quality sports and outdoor brands and create an inspiring, personalised shopping experience for each customer. Everyone in the SportPursuit team has the opportunity to make a difference and help grow the business.

Our Values:

• Surprise and Delight
• Make a Difference
• Make it Count
• Get Stuck In #MyPursuit

Salary: £26,500 per annum

Please note that we currently do not hold a sponsorship license for work in the UK. We will only consider candidates with a permanent right to work in the UK.

Diversity at SportPursuit:

SportPursuit recruits, employs, trains and promotes regardless of race, religion, colour, national origin, sex, disability, age, gender identity and/or expression, or any other protected status. SportPursuit are dedicated to nurturing an inclusive environment where employees can bring their full selves to work. We celebrate diversity of thought and recognise the strength and dynamism that comes with it.

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