Logistics Coordinator

Prinova Global; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health Cash Plan

Subsidised gym membership

Flexible pay with Aslan

Training & development opportunities

Job summary

Prinova Global is hiring for a Customer Care Associate within our Logistics & Customer Service team in Central London. The role focuses on end-to-end order management, coordinating warehouse activities, deliveries, and stock movements while maintaining high service standards.

You will work closely with customers, warehouses, carriers and internal departments in a fast-paced environment, ensuring accurate information, timely deliveries and compliant documentation.

Qualifications

• Proven experience in managing key customer accounts.
• Experience using an ERP system.
• Proficiency in Microsoft Office applications.
• Excellent business communication skills, both written and verbal.
• Strong commitment to delivering exceptional customer service.
• Enthusiasm for working in a fast-paced, dynamic environment where products, processes, and programmes continue to evolve as the business grows.

Responsibilities

• Arrange deliveries to customers from warehouses in the UK and EU by road, ferry, and courier.
• Liaise with customers, warehouses and carriers to ensure smooth operations.
• Input accurate data into the internal system to create forward allocations and warehouse instructions.
• Invoice customers promptly and apply correct VAT.
• Prepare shipping documents including packing lists and commercial invoices.
• Handle customer enquiries, complaints and other service matters.
• Conduct monthly stock reconciliations and respond to finance queries.
• Manage non-conformances and assist with inspections of warehouses when needed.
• Process charge invoices from warehouses and freight forwarders.
• Undertake project work as required and provide cover for team members during absences.

Skills

Customer account management

ERP system experience

MS Office proficiency

Business communication

Customer service mindset

Adaptability

Tools

ERP software

Microsoft Office

Job description

Location: Central London (Hybrid, 2-3 office days per week)

Hours: Monday-Friday, 9:00am-5:00pm

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you'll find direction, opportunity, and belonging with us.

What does a Logistics Coordinator role mean at Prinova?

At Prinova, we refer to this role internally as a Customer Care Associate. The successful candidate will join our dynamic Logistics & Customer Service team of more than 25 colleagues. The team plays a vital role in supporting day-to-day business operations, managing customer orders from receipt through to delivery. This includes coordinating warehouse activities, arranging customer deliveries, overseeing stock movements, supporting demand planning, and ensuring excellent customer service throughout the supply chain. Working closely with customers, warehouses, carriers, and internal departments, the Customer Care Associate helps ensure products are delivered accurately, efficiently, and on time while maintaining the high service standards our customers expect.

What's in it for you?

• Personal growth, including training and development opportunities
• Health Cash Plan
• Subsidised gym membership
• Access to flexible pay with Aslan

What to expect?

• Arranging deliveries to customers from warehouses in the UK and EU via road freight, ferry, and courier services.
• Liaising with customers, warehouses, and carriers.
• Inputting accurate information into the internal system to create forward allocations and warehouse instructions.
• Invoicing customers promptly and ensuring the correct VAT is applied.
• Preparing shipping documentation, including warehouse instructions, packing lists, commercial invoices, dangerous goods notes, and packaging labels.
• Handling customer enquiries, complaints, and other customer service matters as required.
• Conducting monthly stock reconciliations and responding to any follow-up queries from the Finance Department.
• Managing non-conformances.
• Carrying out occasional on-site inspections of warehouses.
• Processing charge invoices received from warehouses, freight forwarders, and other suppliers.
• Undertaking project work as required.
• Providing cover for fellow team members during periods of holiday, sickness absence, or other leave.
• Carrying out any other duties as reasonably required by management.

Does this sound like you?

• Proven experience in managing key customer accounts.
• Experience using an ERP system.
• Proficiency in Microsoft Office applications.
• Excellent business communication skills, both written and verbal.
• Strong commitment to delivering exceptional customer service, both internally and externally.
• Enthusiasm for working in a fast-paced, dynamic environment where products, processes, and programmes continue to evolve as the business grows.

Interested? We would love to hear from you.