Logistics Coordinator

Bertelsmann SE & Co. KGaA; Birmingham; On-site; GBP 30,000; Full time

Job summary

A leading logistics company is looking for a Control Tower Operator for their team in Birmingham. The ideal candidate will be detail-oriented and solution-driven, with experience in logistics operations, and will play a crucial role in ensuring efficient order processing and adherence to performance metrics. The position includes responsibilities such as monitoring shipments, problem resolution, and providing first-level IT support.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy 4 x Salary

Employee Assistance Programme

Employee Discount Scheme

Qualifications

• Experience in logistics/warehouse operations required.
• Strong solution orientation and organizational skills.
• Proficiency in SAP and familiarity with JIRA is desirable.

Responsibilities

• Plan and monitor order processing to ensure compliance with SLAs.
• Identify and resolve problems, initiating appropriate measures.
• Support and implement logistics and warehouse management projects.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Customer-Focused Mindset

Collaboration

Tools

SAP (WMS)

JIRA

MS Word

Excel

Access

Job description

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Salary: £29,411.20
Location: Hams Hall
Hours: 40 hours per week, Monday to Friday 08:30 – 17:00
Arvato, a leading provider of logistics and supply chain management services, is seeking a dedicated control tower operator to join our team. This role is pivotal in ensuring efficient order processing, internal flow of goods, and adherence to service level agreements (SLAs) and key performance indicators (KPIs). If you are detail oriented, solution driven, and have experience in logistics and warehouse operations, we want to hear from you!

Your Tasks

• Plan, monitor, and control order processing and internal flow of goods to ensure on-time shipment completion and compliance with specified SLAs/KPIs
• Independently identify and resolve problems, initiate appropriate measures, and communicate with specialist departments and management
• Execute key performance indicator reports, conduct system research, and assist in capacity planning
• Conduct ABC analyses and organize pick faces for efficient warehouse operations
• Support and implement projects related to logistics and warehouse management
• Serve as the primary contact person and support for departments, account/operations management, and Armada support
• Provide SAP first-level IT support
• Conduct inventories, stock counts, checks, and postings accurately and efficiently

Your Profile

• Strong solution orientation with excellent organizational skills
• Experience working in a warehouse environment and familiarity with logistics/transport processes
• Proficiency in SAP system (WMS) and experience in using JIRA (desirable)
• Customer-focused mindset with strong communication and interpersonal skills
• Reliable, with excellent time management and organizational abilities
• Proficient in MS Word, Excel, Access, and other relevant computer applications
• Excellent attention to detail with good numerical skills and record-keeping abilities
• Proactive and initiative-driven approach to ensure timely completion of tasks
• Collaborative team player with the ability to work effectively within cross-functional teams
• Commitment to organizational values and behaviors
• Solution-oriented mindset with strong problem-solving skills and the ability to take corrective action

We Offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub