Logistics Controller

Specsavers; Norwich; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Specsavers in the United Kingdom is hiring an Outbound Logistics Administrator to keep goods moving and support stores and customers. This hybrid role lets you work from home while spending at least two days a week in the office in Southampton or Kidderminster.

You will handle logistics queries, monitor shipments, maintain records, and work with carriers and internal teams to provide timely updates and solve issues, contributing to smooth operations and excellent service.

Qualifications

• Excellent organisational skills and ability to manage multiple priorities.
• Strong communication with stores, carriers and internal teams.
• Comfort with data and trend analysis to identify improvements.

Responsibilities

• Be the key point of contact for logistics and delivery queries.
• Monitor shipments, maintain accurate records and analyse service performance.
• Coordinate responses with carriers and internal teams to resolve issues.
• Support smooth operations and drive service improvements for colleagues and customers.

Skills

Organisation

Communication

Data analysis

Logistics coordination

Problem-solving

Attention to detail

Job description

Every day, thousands of products need to reach our stores and customers on time, and as an Outbound Logistics Administrator, you’ll play a vital role in making that happen. This is an exciting opportunity to join our Manufacturing & Distribution team, helping to keep goods moving smoothly across the business and ensuring colleagues, stores and customers receive the support they need. Based in either Southampton or Kidderminster, this hybrid role offers the flexibility of working from home alongside a minimum of two days per week in the office, giving you the best of both worlds.

In this varied and fast-paced role, you’ll be the key point of contact for logistics and delivery queries, working closely with stores, carriers and internal teams to provide timely updates and resolve issues. You’ll monitor shipments, maintain accurate records, analyse service performance and help coordinate responses when challenges arise. Your work will be essential in supporting smooth operations, driving service improvements and ensuring a positive experience for colleagues and customers alike.

To thrive in this role, you’ll be highly organised, detail-focused and confident managing multiple priorities. You’ll bring strong communication skills, a proactive approach to problem-solving and the ability to build positive relationships with a wide range of people. Experience in administration, customer service, logistics or a coordination-based environment will be beneficial, as will an ability to work with data and identify trends. Most importantly, you’ll be someone who takes ownership, enjoys finding solutions and is committed to delivering excellent service.

At Specsavers, you’ll join a supportive and collaborative business where your contribution is valued and your development is encouraged. We’re proud of our culture, driven by curiosity, compassion, courage and commercial thinking, and we invest in helping our people build rewarding careers. If you’re looking for a role where you can make a real impact, develop your skills and be part of a team that keeps our business moving, we’d love to hear from you.

The role closes on 11th October 2026.