Logistics Co-ordinator

HAYS; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading manufacturing business in Wrexham seeks a Logistics Co-Ordinator to join their Customer Services team. The successful candidate will manage customer communications, support a dedicated customer portfolio, and work closely with the Supply Chain Team. An attractive salary and hybrid working options are included.

Benefits

25 days holiday + bank holidays

Performance-based bonus

Hybrid working policy after 6-month probation

Qualifications

• Experience in the manufacturing or logistics industry is essential.
• Understanding of export compliance is required.
• Ability to engage positively at all communication levels.

Responsibilities

• Manage communication between the company and customer.
• Make decisions to drive customer improvements and satisfaction.
• Support a specific customer portfolio ensuring needs are met.

Skills

Organizational skills

Problem-solving

Communication

Job description

Logistics Co-Ordinator Wrexham Attractive Salary Hybrid Options

Your new company
My client is a successful and long-standing manufacturing business based in Wrexham, on the lookout for someone to play an integral role within the Customer Services team, sitting at the edge of both Commercial and Supply Chain functions. This role will be on-site and an immediate start, so please take this into consideration when making your application.
Your new role
You will be responsible for managing the communication between the company and the customer, making decisions to drive customer improvements and satisfaction, making escalations when required. Special requests from customers are managed in conjunction with the Supply Chain Team and Product Manager as well as liaising with the Pricing and Data Management team to ensure accurate pricing via the use of ERP/CRM systems. You will manage and support a specific customer portfolio, ensuring that data and information is correct and that customer's needs and requests are met in line with company ethos.
What you'll need to succeed
This position requires a high degree of proficiency in organisational skills to handle detailed information and the timely processing of the information to ensure customer satisfaction. You need to be able to demonstrate the ability to solve customer problems in a changing environment without completely defined process steps for success. The ability to make sound business decisions that support customers' requirements while complying with documented guidelines and policies is essential. You will be a good communicator, able to converse across all levels, whilst demonstrating an enthusiastic and proactive work ethic. Prior experience within the manufacturing or logistics industry, and having a good understanding of export compliance is a must.
What you'll get in return
Not only will you have the opportunity to join a truly exciting and expanding company with a global footprint, you will have an annual salary of GBP25,000 - GBP30,000 DOE for your full-time working week or 37.5 hours. You will have a 25 day's holiday + bank holidays and the opportunity for a performance-based bonus annually. You will be based in Wrexham, with ample on-site parking, and after a 6-month probation, be able to utilise a hybrid working policy of up to 3 days from home per week.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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