Logistics Co-ordinator

Avis Budget Group; Blackburn; On-site; GBP 26,000; Full time

Job summary

A leading company is seeking a Logistics Co-ordinator in Bathgate, responsible for managing rental logistics and providing excellent customer service. The role requires strong communication skills, attention to detail, and a proactive attitude. The successful candidate will help ensure operational efficiency while supporting customer inquiries.

Benefits

33 days holiday including bank holidays

Employee Assistance Programme

Employee discounts on car rentals

Private health care

Qualifications

• Experience in customer service is essential.
• Must have a full driving license.

Responsibilities

• Managing customer rental needs and providing high-level customer service.
• Dealing with customer calls and emails, planning driver routes.
• Processing new rentals and handling vehicle servicing.

Skills

Computer Literate

Excellent communicator

Customer service experience

Friendly, positive attitude

Education

Full Driving License

Job description

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Job Title: Logistics Co-ordinator

Hours: Monday to Friday 8.30am to 5.00pm/7.30am to 4.00pm

Location: Bathgate

Salary: £25500

Role Overview

As a Logistics Co-ordinator, you are responsible for looking after our customers rental needs on a day-to-day basis. You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service. You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with. A Logistics Co-ordinator plays a key role in the delivery of both fleet and revenue goals. As a Logistics Co-ordinator, it is vital that you follow and comply with all relevant legislations.

Responsibilities

• Receiving and dealing with both calls and emails from customers requiring assistance
• Dealing with and planning the driver routes
• Arranging vehicle change overs and vehicle rotation for customers
• Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
• Dealing with the processing of new rentals, and off-hires
• Processing hire invoices for customers
• Managing and processing jobs for vehicles off the road
• Managing and processing breakdowns for customers
• Any other relevant tasks supporting the wider business
  
  

Required Skills & Experience

• Computer Literate
• Excellent communicator with customer service experience
• Friendly, positive ‘Can-Do’ attitude, with a ‘yes’ approach to our customers
• Full Driving License
• Looking to take an active role in the development and growth of our business
  
  

Great Rewards For Great Work

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We Offer

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing.
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Private health care
• Please ask for a full list of benefits if required
  
  

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Bathgate

West Lothian

United Kingdom

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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