Logistics Admin & Reporting Specialist

ID Logistics; Northampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

ID Logistics in Northampton is seeking a proactive Administrator to support our busy warehouse operations. You will process orders, manage inventory transactions, and handle transport documentation with accuracy and speed.

You'll maintain records across WMS, TMS, and customer portals, generate KPI reports, and resolve discrepancies. The role requires strong organisational skills, attention to detail, and excellent customer communication in a fast-paced logistics setting.

Qualifications

• Experience in warehouse/logistics administration.
• Proficient with WMS & TMS and Excel.
• Strong attention to detail and accuracy.
• Excellent organisation and time management.
• Good communication and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience producing reports and analysing operational data.
• Proactive approach to problem-solving and process improvement.

Responsibilities

• Process customer orders, inventory transactions, and shipment documentation accurately.
• Maintain records across WMS, TMS, and customer portals.
• Support inbound and outbound operations through timely system administration.
• Produce operational reports and KPI data.
• Investigate and resolve order, stock, and system discrepancies.
• Liaise with customers, carriers, and internal departments regarding operational queries.
• Process returns and maintains accurate documentation and records.
• Prepare transport paperwork, shipping labels, and manifests.
• Support stock control activities, reconciliations, and audits.
• Monitor customer inboxes and respond within agreed service levels.
• Escalate operational issues where required and support continuous improvement initiatives.
• Maintain compliance with Health & Safety, Quality, and Information Security procedures.

Skills

Administration

Customer service

Attention to detail

Organisational skills

Time management

Communication

Multitasking

Reporting

Tools

WMS

TMS

Microsoft Excel

Job description

ID Logistics in Northampton is seeking a proactive Administrator to support our busy warehouse operations. You will process orders, manage inventory transactions, and handle transport documentation with accuracy and speed.

You'll maintain records across WMS, TMS, and customer portals, generate KPI reports, and resolve discrepancies. The role requires strong organisational skills, attention to detail, and excellent customer communication in a fast-paced logistics setting.