Administrator

ID Logistics; Northampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

ID Logistics in Northampton is seeking a proactive Administrator to support our busy warehouse operations. You will process orders, manage inventory transactions, and handle transport documentation with accuracy and speed.

You'll maintain records across WMS, TMS, and customer portals, generate KPI reports, and resolve discrepancies. The role requires strong organisational skills, attention to detail, and excellent customer communication in a fast-paced logistics setting.

Qualifications

• Experience in warehouse/logistics administration.
• Proficient with WMS & TMS and Excel.
• Strong attention to detail and accuracy.
• Excellent organisation and time management.
• Good communication and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience producing reports and analysing operational data.
• Proactive approach to problem-solving and process improvement.

Responsibilities

• Process customer orders, inventory transactions, and shipment documentation accurately.
• Maintain records across WMS, TMS, and customer portals.
• Support inbound and outbound operations through timely system administration.
• Produce operational reports and KPI data.
• Investigate and resolve order, stock, and system discrepancies.
• Liaise with customers, carriers, and internal departments regarding operational queries.
• Process returns and maintains accurate documentation and records.
• Prepare transport paperwork, shipping labels, and manifests.
• Support stock control activities, reconciliations, and audits.
• Monitor customer inboxes and respond within agreed service levels.
• Escalate operational issues where required and support continuous improvement initiatives.
• Maintain compliance with Health & Safety, Quality, and Information Security procedures.

Skills

Administration

Customer service

Attention to detail

Organisational skills

Time management

Communication

Multitasking

Reporting

Tools

WMS

TMS

Microsoft Excel

Job description

Exciting times are ahead for us at ID Logistics, we are growing fast, and we want you to be part of it!

We are recruiting an Administrator to support our warehouse operation by ensuring the accurate processing of customer orders, inventory transactions, transport documentation, and operational reporting. If you are highly organised, detail-oriented, and enjoy working in a fast-paced logistics environment, we would love to hear from you.

About You:

Administration and customer service come naturally to you. You are confident working with warehouse and transport systems, managing data accurately, and communicating with customers and operational teams. You thrive in a busy environment, can prioritise multiple tasks effectively, and take pride in delivering excellent service and maintaining high standards of accuracy.

Key Responsibilities:

• Process customer orders, inventory transactions, and shipment documentation accurately.
• Maintain records across Warehouse Management Systems (WMS), Transport Management Systems (TMS), and customer portals.
• Support inbound and outbound operations through timely system administration.
• Produce operational reports and KPI data.
• Investigate and resolve order, stock, and system discrepancies.
• Liaise with customers, carriers, and internal departments regarding operational queries.
• Process returns and maintains accurate documentation and records.
• Prepare transport paperwork, shipping labels, and manifests.
• Support stock control activities, reconciliations, and audits.
• Monitor customer inboxes and respond within agreed service levels.
• Escalate operational issues where required and support continuous improvement initiatives.
• Maintain compliance with Health & Safety, Quality, and Information Security procedures.

Skills & Experience:

• Previous administration experience within a warehouse, logistics, supply chain, or transport environment.
• Experience using WMS, TMS, Microsoft Excel, and other business systems.
• Strong attention to detail and a high level of accuracy.
• Excellent organisational and time management skills.
• Confident communicator with strong customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience producing reports and analysing operational data.
• Proactive approach to problem-solving and process improvement.
• Understanding of stock control and warehouse processes would be advantageous.

About Us:

ID Logistics is a fast-growing international contract logistics group operating in 19 countries, with over 8 million m² of warehousing space and over 42,000 employees supporting customers across retail, industry, healthcare, e commerce and more. We are known for delivering smart, high tech logistics solutions that push the sector forward.

We launched our first UK branch in June 2023, and we are continuing to grow and expand the UK business. It’s an exciting moment to join a team that is building, growing, and shaping its future. Logistics is evolving rapidly through digitalisation, automation, and robotics and at ID Logistics, we embrace that.

Transformation. Operational excellence drives us, innovation excites us, and every idea matters. Your experience, energy and creativity will directly influence how we grow.

Join us and bring your IDeas to life as part of a dynamic, ambitious, and forward-thinking team.

This is a full-time on-site position.

Please note we may review and progress applications ahead of the closing date.

We are not looking for agency support currently.