Loewe Account Manager - Selfridges, Birmingham

Perfumes Loewe; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Job summary

LOEWE Perfumes at Selfridges, Birmingham, is seeking an Account Manager to lead luxury fragrance sales on the counter. You will set targets, coach the team, and deliver a high standard of service to discerning customers.

The role emphasizes proactive selling, cross-selling across categories, stock management, event-driven growth, and building strong relationships with store management and department colleagues.

Qualifications

• Luxury retail or fragrance counter management experience preferred.
• Strong customer service and selling skills in a premium environment.
• Ability to coach and develop a small team.
• Proactive, target-driven with a focus on results.

Responsibilities

• Set targets for yourself and team in line with company expectations.
• Pro-actively sell LOEWE Perfumes and provide luxury service.
• Lead and coach team to achieve sales targets.
• Cross-sell to increase ATV and ATU across product categories.
• Educate team on LOEWE products and overcome objections.
• Manage counter stock in partnership with Area Manager.
• Grow business through events and store collaborations.
• Ensure visual merchandising aligns with corporate guidelines.
• Maintain store policies and assist with admin tasks as needed.

Skills

Entrepreneurial mindset

Organised

Tenacious

Self-confident selling

Job description

POSITION: Account Manager

LOCATION: Selfridges, Birmingham

HOURS: Full-time

Main Responsibilities

• To set targets for yourself and all Team Members in line with Company expectations
• To pro-actively sell LOEWE Perfumes products and provide a luxury standard of service to customers
• To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve sales targets
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

Service

• To educate and train Team Members on the stories of LOEWE Perfumes
• To be knowledgeable on all LOEWE Perfumes products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• To initiate contact with customers and welcome them both on counter and through traffic stopping

Management

• To proactively manage all Team Members and any counter admin, identifying coaching and development opportunities and support with training and guidance
• To manage stock, working in partnership with the Area Manager to ensure that there is sufficient levels
• To proactively grow your business through events and collaborations
• To ensure all operational and administrative tasks are complete and to the best of your ability

General

• To participate in visual merchandise management and ensure that it is in line with Corporate guidelines
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

REPORTS TO: Business Development Manager

DIRECT REPORTS: Beauty Consultants

CONTACTS AND RELATIONSHIPS

Internal:

• Counter team
• Area Managers
• Retail Managers

External:

• LOEWE Perfumes clients
• Department store colleagues
• Department store Managers

PERSON SPECIFICATION

In order to be successful in this role, you will be:

An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales

Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs

Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.

Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.

Immaculately groomed and presented, you will embody the elegance that customers have come to identify with LOEWE Perfumes