Lodge Porter

St Antony's College, University of Oxford; London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

41 days’ annual leave

Free meals during working hours

University of Oxford’s Staff Pension Scheme

Access to car parking space if available

Job summary

A prestigious educational institution in London is seeking a Lodge Porter to provide a professional service as the first point of contact. Responsibilities include assisting visitors, managing mail, and ensuring security procedures are followed. The ideal candidate will have excellent customer service and communication skills, a flexible approach to work, and relevant experience in front of house or security. This full-time position offers benefits including generous leave and meals during working hours.

Qualifications

• Friendly, welcoming and professional manner with excellent customer service skills.
• Strong communication and interpersonal skills; able to engage effectively with a wide range of people.
• Good organisational skills; ability to remain calm under pressure.
• Sound computer skills; enthusiasm for working in an international, multicultural environment.

Responsibilities

• Provide assistance and information to all visitors to the Lodge.
• Check in guests, receive cash and card payments, process lost property.
• Ensure adherence to security procedures and operate CCTV.
• Act as a First Aider and Fire Marshal when on duty.
• Provide advice and assistance with audio/visual equipment.

Skills

Customer service skills

Communication skills

Organisational skills

Computer skills

Experience in front of house

Job description

Overview

St Antony’s College is recruiting for a Lodge Porter. The Porters’ Lodge operates 24 hours a day 365 days of the year, and provides a reception, telephone call handling, mail distribution, health and safety, and security service for the College. As the first point of contact for visitors, the Lodge Porter is key to providing a professional service and welcome to the College.

Responsibilities

• Provide assistance and information to all visitors to the Lodge and operate the College telephone switchboard.


• Check in guests, receive cash and card payments, process lost property, and sort and distribute incoming mail.


• Manage outgoing mail, re-direct mail to current and ex-members of the College, and oversee photocopying and fax facilities within the Lodge.


• Ensure adherence to security procedures, operate and monitor CCTV, safeguard keys, cash and documents, and respond to alarm activations.


• Act as a First Aider and Fire Marshal when on duty.


• Provide advice and assistance with audio/visual equipment in meeting and seminar rooms and stay up to date with College events and activities.

Qualifications

• Friendly, welcoming and professional manner with excellent customer service skills.


• Strong communication and interpersonal skills; able to engage effectively with a wide range of people and work well in a team.


• Good organisational skills; ability to remain calm under pressure; understanding of handling confidential matters.


• Sound computer skills; enthusiasm for working in an international, multicultural environment; flexible approach to working hours and arrangements.


• Recent relevant experience, particularly in front of house, reception, or security, would be advantageous.

Benefits

• Full-time equivalent of 41 days’ annual leave (including bank/public holidays).


• Free meals in College during normal working hours and when the Hall is open.


• Membership of the University of Oxford’s Staff Pension Scheme.


• Access to a car parking space in the College’s grounds if available.


• Located in North Oxford, a short walk from the city centre and near University Parks, Port Meadow, Jericho and Summertown.

Application details

The closing date for applications is 9am on Tuesday 23 September 2025 and interviews will be held on 30 September 2025. St Antony’s College is an equal opportunities employer.

Please visit the College website for further information, including the job description, person specification and details of how to apply.