Lodge Manager

Churchill Estates Management; Gillingham; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Annual holiday entitlement 24 days (pr

Birthday off

Life Assurance

Eye Care reimbursement

Professional development and qualific

Induction and ongoing training

Rewarding work

Job summary

Churchill Estates Management are seeking a Lodge Manager for our retirement development at Royal Lodge, Gillingham. You will coordinate maintenance, manage on-site operations, and deliver a high-standard customer experience for Home Owners.

You will report to the Area Manager and act as the trusted on-site contact, handling contractor liaison, events for Owners, and safe, efficient administration in a busy, people-centered environment.

Qualifications

• Experience in retirement living, social housing, hospitality, uniformed services, charity or health & social care sectors.
• Front-of-house focused with a passion for first-class customer service and strong administration skills.
• Proficient with Microsoft Office applications, including Excel and Outlook.

Responsibilities

• Coordinate the development and related activities on-site.
• Provide first-class service to Owners and act as the on-site go-to person.
• Liaise with customers and suppliers; manage contractors and scheduling of maintenance.
• Organise activities and events for Owners and oversee health and safety checks.

Skills

Customer service

Administration

Front of house

Organised

Liaison with customers

Tools

Microsoft Office

Excel

Outlook

Job description

• Salary: £19,643 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 3:00pm with a 30 min lunch break
• Location: Royal Lodge, Hardings Lane, Gillingham, SP8 4WG

About the role

Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working a lonely and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.

How you’ll be rewarded

• Annual holiday entitlement of 24 days (pro rata) + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty

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