Location Manager

Anchor Hanover; West Malling; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading not-for-profit housing provider is seeking a Location Manager in West Malling. This role involves ensuring a safe living environment, enhancing residents' experience, and managing relationships with stakeholders. Ideal candidates will possess strong communication skills and the ability to problem-solve. Experience in housing is not necessary, but a passion for community engagement is essential. The position offers competitive salary and a chance to make a real difference in residents' lives.

Benefits

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Pension plan

Savings and financial advice

Ongoing personal and professional development

Qualifications

• Great relationship management and communication skills.
• Resilience and a willingness to learn.
• Confident in managing relationships with stakeholders.

Responsibilities

• Ensure the location is safe with health and safety checks.
• Manage communal areas and enhance residents' living experience.
• Work with property colleagues to maintain residents' homes.
• Manage location's budget and service charge accounts.
• Connect residents with health and social services.
• Promote social events and encourage resident engagement.
• Build resident confidence and resolve complaints.

Skills

Relationship management

Communication skills

Problem-solving

Job description

Location Manager

Location: Old Parsonage Court, West Malling
Hours: 35 hours per week across 2 locations - 19 hours per week at Old Parsonage Road & 16 hours per week at Runnymede Court, Dartford
Salary: Up to £29,000 per annum pro rata

About the role

Working with different individuals every day, a Location Manager's job is incredibly varied, and no two days are the same. We connect with our communities in a variety of ways and when you join the housing team, you'll need a good balance of heart and head to manage property matters and relationships with your residents.

The Location Manager is pivotal to the success, safety and smooth running of a location and you will need to feel confident taking the lead on managing relationships with key internal and external partners and stakeholders.

Responsibilities

• Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Managing any communal areas (for example: lounge, guest room, kitchen) and working with residents to enable them to love living in later life
• Partnering with our property colleagues and contractors to ensure residents' homes are well maintained and repairs are completed to a high standard.
• Managing the location's budget and service charge accounts
• Connecting with residents, signposting them to access health and social services
• Promote inclusion in social events both internally and in the wider community and encourage residents to engage with Anchor through the resident involvement initiatives to ensure they have a voice.
• Building resident confidence by ensuring our residents views are acted upon, managing expectations, and delivering on our commitments
• Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout

Full job description link

To view a full job description for this role, please copy and paste the link below: https://bit.ly/3X1HdXz

Anchor housing background

A career with Anchor housing is all about providing older people with independence and security within a thriving community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.

At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

It is not important to have previous housing experience or worked with a vulnerable client group, having the right attitude, resilience, ability to problem solve with a willingness to learn will be key to success in this role.

Learn more about Anchor's Housing Service division

Please copy and paste the following link into a new web browser https://bit.ly/4d1TKke, where you will be able to find details of typical roles we recruit, as well as example role profiles.

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan - contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser.

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.