Location Manager

Anchor Hanover Group; Scarborough; On-site; GBP 27,000 - 32,000; Full time

Job summary

Anchor Hanover Group in Scarborough is seeking a Location Manager – Extra Care to oversee a designated location, ensure services are delivered to a high standard and maintain safety and compliance across property, tenancy matters and relationships with residents and partners.

The role requires managing budgets, overseeing lettings and repairs, and proactive stakeholder engagement to support independent living for older residents within Anchor’s extra care portfolio.

Qualifications

• Experience in housing or care with vulnerable client groups preferred.
• Strong communication and stakeholder management abilities.
• Ability to manage a budget and compliance with safety checks.

Responsibilities

• Managing properties and enabling residents to live independent lives
• Letting properties, managing rent accounts, dealing with anti-social behaviour, safeguarding responsibilities and repairs
• Listening and responding to residents and partners to proactively address issues
• Own and manage complaints through the process and inform all parties
• Lead on relationship management across the location with partners
• Maintain resident and stakeholder trust through effective communication and outputs
• Manage the location’s budget and service charges ensuring timely repairs and high standards
• Ensure health and safety checks and risk assessments are carried out

Skills

Relationship management

Communication skills

Problem solving

Job description

Job Title: Location Manager – Extra Care

Location: Scarborough
Hours: 36per week
Salary: £29,870 per annum

About the role

Extra Care housing provides a vital local resource to support older individuals with care and support needs to live independently. It is a sector of rapid growth and an exciting time of change for Anchor as we move our significant extra care housing portfolio forward to ensure it meets the needs of the older population for the next generation. Our offer for residents will fit with the principles of the Housing Customer Experience Strategy to ensure that residents are listened to, included and that we are responsive to their needs.

Extra Care communities provide a dynamic and diverse environment which aspire to be the best they can be to ensure that all residents love living in later life.

The post holder will be managing a designated location to ensure that services are delivered to a high standard, that the location and accommodation remain safe and compliant.

When you join the housing team, you’ll need a good balance of heart and head to manage property, tenancy matters and relationships with Anchor’s residents and partners.

The Location Manager role is very diverse and involves working with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners.

You’ll be responsible for:

• Managing properties and enabling residents to live independent lives
• Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out
• Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint
• When a complaint does arise, taking ownership for a complaint and following the complaints process whilst keeping all parties informed
• Lead on relationship management across the location working collaboratively to find solutions and satisfactory resolutions
• Maintain resident and stakeholder trust and confidence in Anchor through effective communication, the setting of expectations and delivery of outputs.
• Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard in a timely manner
• Ensuring that the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Working with external agencies and partners such as local authority commissioners, on site care provider, social workers and medical professionals to provide support to residents with a range of needs this includes ensuring that they are getting access to the right services to help them to continue to live independently
• Encouraging all residents to have an up to date and relevant support plan that identifies their individual needs
• Connecting with residents, helping them access health and social services, and encourage inclusion in social events both internally and in the wider community

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There will be a strong focus on communication to ensure that there is shared learning and consistency across all locations

A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s, of these Anchor has over 100 extra care locations providing additional support and services to almost 4,500 older individuals with long term / complex health needs.

At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.

The successful applicant will need to undertake a DBS application.