Locality Support Officer

GreenSquareAccord; Chippenham; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual holiday entitlement

Trust based flexible working

Two days paid volunteering leave

Health cash plan

Job summary

A housing association is seeking a Locality Support Officer for a full-time role in Chippenham. The position involves preparing legal documents, processing tenancy conversions, and providing administrative support. Candidates should have 5 GCSEs, strong administrative skills, and customer service experience. Temporary contract available until June 2026 with a comprehensive benefits package.

Qualifications

• Experience in social housing is desirable but not essential.
• Ability to communicate effectively with internal and external stakeholders.
• Experience of working in a fast-paced environment.

Responsibilities

• Prepare legal documents like tenancy agreements and succession paperwork.
• Process tenancy conversions and update housing management records.
• Coordinate the Mutual Exchange application process.

Skills

Customer service experience

Strong administration skills

Ability to multitask

Education

5 GCSEs including English Language and Mathematics

Job description

Join to apply for the Locality Support Officer role at GreenSquareAccord

Job Title: Locality Support Officer

Contract type: Temporary/Secondment Opportunity until 1st June 2026

Working hours: Full Time (37 hours per week)

About the role

We are currently recruiting for a Locality Support Officer to join our team in Wiltshire on a temporary/secondment opportunity until 1st June 2026.

The Locality Support Officer role is a key role within the Localities structure providing administrative support to ensure that customers are kept at the heart of everything we do.

Responsibilities include:

• Accurately preparing legal documents such as tenancy agreements, assignment and succession paperwork.
• Processing tenancy conversions for starter tenancies and updating and amending records in our housing management system.
• Coordinating the Mutual Exchange application process to achieve compliance with statutory requirements and deadlines.
• Providing support with tenancy functions such as decants, deceased tenant, hoarding, regeneration, tenancy audits, pet applications, tenancy satisfaction measure surveys, etc.

About you

Qualifications and experience:

• Ability to operate at a level of 5 GCSEs (including English Language and Mathematics) and verbal reasoning at a grade C+ or equivalent.
• Experience of working in a Customer Service role with the ability to communicate and work with internal and external customers and colleagues at all levels.
• Experience of working in social housing is desirable but not essential.
• Strong administration skills and ability to multitask and work in a fast‑paced environment with conflicting priorities; ability to manage multiple calendars to ensure targets are met and visits are managed.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the Southwest and the West Midlands.

Everyone deserves a home, it’s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business‑minded for social purpose
• We are curious and ambitious.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt‑in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.