Locality Administrator

Tameside and Glossop Integrated Care NHS FT; Street; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Flexible working

NHS Pension Scheme

Eye tests

Gym discount

Bike loan

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a proactive Administrator to lead Administration and Clerical staff across community localities. You will manage two Clinic Administrators and 15 Clerical Officers, ensuring a high-quality, efficient service for service users and clinicians.

The role emphasizes frontline service excellence, confidentiality, and governance, with responsibilities spanning facilities management support, recruitment, rota coordination, and data

Qualifications

• Experience leading Administration and Clerical teams.
• Knowledge of healthcare community services and front-line service delivery.
• Confidentiality and data protection awareness.
• Proficient IT skills including spreadsheets and word processing.

Responsibilities

• Manage Administration and Clerical teams across community localities.
• Coordinate administration functions at Community sites.
• Oversee recruitment and selection of administration staff.
• Line manage two Clinic Administrators and 15 Clerical Officers.
• Ensure compliance with data protection and health and safety procedures.

Skills

Office management

Line management

Communication skills

Data protection

Risk management

Health and safety

IT skills

Emis

Recruitment

Appointment booking

Tools

Emis system

Job description

Contract Type

Permanent

Band

Band 4

Hours

37.5 hours

About the role

The designated person will be responsible for Administration and Clerical (A&C) staff management and development. They will manage multiple administration and clerical teams across Tameside & Glossop community localities ensuring a high quality; efficient administrative service is provided to all service users.

The post holder will be customer focused and understand the importance of providing a professional frontline service to all service users. They will ensure there is effective and efficient facilities management support services at Community sites on behalf of the Trust. The post holder will have a knowledge and understanding of all healthcare community services and be responsible for the security/maintenance of multiple multi-use clinic sites and centres incorporating a variety of disciplines and a large staff complement.

Liaising with clinicians and appropriate others is essential to ensure the smooth running of services. They will have high-quality communication skills, ensuring policies and procedures are followed by all A&C staff members across the locality.

The post holder will undertake duties delegated by management, using their own initiative and working without supervision, and will lead their teams by example. The post holder will undertake tasks requiring strict confidentiality which may include personal sensitive information.

Office Management skills including line management of two Clinic Administrators and 15 Clerical Officers in Community Admin Service and the coordination of Administration functions at Community localities/sites.

Ensuring any maintenance issues within the Community Localities are reported using the correct channels.

Provide a full range of clerical tasks, IT skills including spreadsheets, word processing, e-mails and basic keyboard skills, retrieval of information using Child Health systems, photocopying, preparing and processing sessions.

To use the patient data system (Emis) to book patient appointments.

To work as part of a team and to carry out tasks set by the Business Admin Co-ordinator or Senior Management. To be conversant with all the services offered within Community Healthcare Localities.

To contribute to the recruitment and selection process of administration staff according to Trust Procedures.

Responsible for the line management of staff incorporating appraisals, 1-1s, sickness/absence management, authorising annual leave and coordination of staffing rota’s.

Using your knowledge and skills to provide support and guidance to staff as required

Support new or less experienced work colleagues to adapt to the workplace

Knowledge of Data Protection Act and Patient Confidentiality, Risk Management and Health and Safety Procedures.

To ensure the smooth running of the services provided by the Community Healthcare setting.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Vision

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Values & Behaviours

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits

• flexible working
• 27-33 days annual leave plus bank holidays
• sick pay
• NHS Pension Scheme
• free eye tests and health checks
• gym discount
• free bicycle loan scheme
• salary sacrifice car scheme
• support with stress
• bereavement
• relationships
• finance
• and much more