Local Service Manager - Tier 1

Sanctuary Group; London Borough of Hackney; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Staff development

Discounts and wellbeing programs

Job summary

Sanctuary Supported Living is seeking a Local Service Manager for a new mental health supported living service at Park Lodge, London. You will lead a compassionate team delivering person-centred support to promote independence, recovery and wellbeing, while ensuring regulatory compliance and strong stakeholder relationships.

The role requires housing management experience and a solid understanding of acute mental health conditions, with a view to shaping a brand-new service and delivering

Qualifications

• Minimum of 12 months' experience in managing Housing & Mental Health.
• Excellent understanding of acute mental health conditions and recovery-focused approaches.
• Housing management experience.
• Knowledge of safeguarding, risk management, and regulatory requirements.

Responsibilities

• Provide strong, values-led leadership to the service team.
• Ensure delivery of safe, effective, and person-centred support.
• Oversee support planning, risk management, and service user outcomes.
• Maintain compliance with relevant legislation.
• Manage staffing, recruitment, training, and performance.
• Work collaboratively with healthcare professionals, families, and external partners.

Skills

Leadership

Housing management

Communication

Risk management

Regulatory compliance

Team management

Education

RMN / Mental health professional qualification

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Local Service Manager - Mental Health Supported Living Services

Park Lodge, 251 Victoria Park Road, London E9 7BQ

£42,342 - £44,573 per annum

Contracted 37.5 hours per week

Lead with purpose, inspire independence

We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Local Service Manager to our vibrant disability service at Park Lodge, 251 Victoria Park Road, London E9 7BQ.

You'll be part of a compassionate, community-focused team supporting people with Mental Health, that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

We are excited to be launching a new supported living service for individuals with mental health needs and are looking for a passionate and experienced manager to lead and shape this service from the outset.

About the role:

As the Local Service Manager, you will be responsible for the overall management and development of the service, ensuring high-quality, person-centred support that promotes independence, recovery, and wellbeing. You will lead a team of support staff, maintain compliance with regulatory standards, and build strong relationships with stakeholders.

Key responsibilities:

• Provide strong, values-led leadership to the service team
• Ensure delivery of safe, effective, and person-centred support
• Oversee support planning, risk management, and service user outcomes
• Maintain compliance with relevant legislation
• Manage staffing, recruitment, training, and performance
• Work collaboratively with healthcare professionals, families, and external partners

About you:

We are looking for an enthusiastic and driven individual who is committed to delivering high-quality mental health support.

Essential:

• Minimum of 12 months' experience in managing Housing & Mental Health
• Excellent understanding of acute mental health conditions and recovery-focused approaches
• Strong leadership, organisational, and communication skills
• Housing management experience
• Ability to manage teams and drive service quality
• Knowledge of safeguarding, risk management, and regulatory requirements

Desirable:

Qualification or background as a Mental Health Practitioner (e.g. RMN, Social Worker, OT)

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
• Opportunity to shape a brand-new service
• Supportive senior leadership and development opportunities
• Competitive salary and benefits package
• Ongoing training and professional development
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

#SancSLiving

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.