Local Referral Unit Clerk

South Yorkshire Police; Wombwell; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Flexible working (flexitime & hybrid)

Employee Assistance Programme

Blue Light Card

Cycle to work scheme

Sports and Social Club

Sustainability initiatives

Job summary

South Yorkshire Police is seeking a Local Referral Clerk in Wombwell to provide administrative and call-handling support to the Referral Unit and assist officers within District PPU. The role involves updating records, assisting with the Child Protection database, and handling enquiries while maintaining confidentiality and accuracy.

The position offers a competitive salary (£25,242–£27,204) for 37 hours per week, permanent contract, and hybrid working options.

Qualifications

• Experience of using Microsoft Word packages.
• Experience of working with confidential information.
• Must be able to type/input accurately.

Responsibilities

• Provide call-handling and administrative support to the PVP Referral Unit.
• Maintain and update records, systems, and inventories in the PVP Referral Unit.
• Create and update records on the SYP Child Protection Database.
• Record crimes requested by management.
• Process telephone calls to the Referral Unit and prioritise as appropriate.
• Research persons using CATS, LYNX, CONNECT, COMPACT, PNC, PND, SMART CONTACT and Internet systems as appropriate.
• Liaise with internal departments, other Police Forces and Agencies.
• Deal with internal/external enquiries.
• Support management in daily duties within the Local Referral Unit.

Skills

Microsoft Word

Confidential information handling

Typing accuracy

Job description

Job Description

Role: Local Referral Clerk

District: Barnsley

Location: Wombwell

Salary: £25,242 - £27,204

Hours: 37

Contract Type: Permanent

As a Local Referral Clerk, you will provide administrative and call handling support to the Referral Unit and support officers within District PPU.

Key responsibilities:

• Provide call-handling and administrative support to the PVP Referral Unit.
• Maintain and update records, systems, and inventories in the PVP Referral Unit.
• Create and update records on the SYP Child Protection Database.
• Record crimes requested by management.
• Process telephone calls to the Referral Unit and prioritise as appropriate.
• Research persons using CATS, LYNX, CONNECT, COMPACT, PNC, PND, SMART CONTACT and Internet systems as appropriate.
• Liaise with internal departments, other Police Forces and Agencies.
• Deal with internal/external enquiries.
• Support management in daily duties within the Local Referral Unit.

Skills and experience:

• Experience of using Microsoft Word packages.
• Experience of working with confidential information.
• Must be able to type/input accurately.

What we offer:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family friendly policies including enhanced maternity, paternity and adoption leave.
• Flexible working arrangements including flexitime and hybrid working.
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice.
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme.
• Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police)
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

South Yorkshire Police's overarching aim is to deliver an excellent police service to support safer communities. The public's assessment of our excellence is influenced by the level of trust and confidence in us, as an organisation and as individuals. In comparison to the general public, police officers and police staff are held to a higher standard of behaviour and accountability. In applying to join the police, applicants are accepting of these higher standards and understand the implications on their right to privacy.

South Yorkshire Police's Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been categorised as a Fixed role.

Contact details:

For further information about the role, please contact: Rochelle Rowe on 01226 736203.

Closing Date: 16th September 2026.

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Recruitment Manager and the Line Manager for the role.

Candidate Information:

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Applications are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable, underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on [e-mail]

In addition, we will look to support anyone who requires Part Time/Job share working hours.

View our recruitment video:

https://youtu.be/2dGn5qti7_c