Enquiry Desk Assistant

South Yorkshire Police

Barnsley

On-site

GBP 25,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Generous pension

Generous annual leave

Hybrid/flexible working

Employee support

Staff wellbeing

Career development

Job summary

South Yorkshire Police in Barnsley is seeking an Enquiry Desk Assistant to deliver high standards of customer service to the public at the enquiry desk. You will handle enquiries promptly and courteously, signpost to services, and manage found/evidential property with accurate record-keeping.

Role requires weekend work, a 37-hour week, and ability to travel between sites. A permanent contract with a generous pension and leave benefits is offered.

Qualifications

Experience of dealing with customers face to face in a fast-paced environment.
Able to keep calm under pressure when dealing with difficult situations.
Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
Ability to demonstrate teamwork, effective communication, resilience, and problem solving.
Previous clerical / administrative experience.
Able to work a shift pattern including weekends, bank holidays and overtime when available and ability to travel to and work at different sites.

Responsibilities

Provide a prompt response to all enquiries received at the enquiry desk, offering guidance and support at all times.
Where appropriate, signpost enquirers to other SYP teams, partner services and/or organisations.
Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public. Ensure the property database records are accurately maintained and audited, and appropriate steps are taken to ascertain ownership and arrange collection and disposal of property.
Create incidents (e.g., Reporting crimes, historic offences, CSODS)
Check, Confirm, process and record information in relation to force processes for example, vehicle documentation/seizure, road traffic collisions, bail signers, sex offender registration and crime reports.
Maintain and update electronic records/systems.
Report persons for minor offences, use of Police Caution.
Responsible for security of access through the public foyer area/ car parks including booking in visitors to the site.

Skills

Customer service

Face-to-face communication

Keyboard skills

MS Word and Excel

Teamwork

Calm under pressure

Tools

MS Word

Excel

Job description

Location: Churchfields, Barnsley

Salary: £25,242 - £27,204 plus a weekend working allowance

Hours: 37 hours per week

Contract Type: Permanent

Job Description

As an Enquiry Desk Assistant, you will deliver a high standard of customer service to members of the public, dealing will all enquiries, promptly, professionally and courteously.

Key Responsibilities

Provide a prompt response to all enquiries received at the enquiry desk, offering guidance and support at all times
Where appropriate, signpost enquirers to other SYP teams, partner services and/or organisations.
Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public. Ensure the property database records are accurately maintained and audited, and appropriate steps are taken to ascertain ownership and arrange collection and disposal of property.
Create incidents (e.g., Reporting crimes, historic offences, CSODS)
Check, Confirm, process and record information in relation to force processes for example, vehicle documentation/seizure, road traffic collisions, bail signers, sex offender registration and crime reports.
Maintain and update electronic records/systems.
Report persons for minor offences, use of Police Caution.
Responsible for security of access through the public foyer area/ car parks including booking in visitors to the site.

Skills And Experience

Experience of dealing with customers face to face in a fast-paced environment.
Able to keep calm under pressure when dealing with difficult situations.
Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
Ability to demonstrate teamwork, effective communication, resilience, and problem solving.
Previous clerical / administrative experience.
Able to work a shift pattern including weekends, bank holidays and overtime when available and ability to travel to and work at different sites.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.

For more detailed information relating to the role, skills and experience for this role, please to view the role profile.

What We Offer

A highly competitive salary and access to a generous pension scheme
Generous annual leave allowance
A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
Flexible working arrangements including flexitime and hybrid working
A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
Employee Assistant Programme (accessible 24/7) offering confidential support and advice
Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police)
Membership to the Sports and Social Club
Access to a wide range of staff support groups and networks

Eligibility

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

Smarter Ways Of Working

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has bee evaluated as a fixed role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) most of the time. The work can only or is more effectively delivered from a police premise or other agreed organisational/partner premises.

South Yorkshire Police’s Key Values

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Contact Details

For further information about the role, please contact: Heather Scothern on 01226 736103.

Closing Date

9 th September 2026.

Candidate Information

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion

Applications are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable, underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Documents To Review