Local Housing Manager

Housing 21; Carisbrooke; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Job summary

Housing 21 is seeking a Local Housing Manager to lead housing and support services within our Retirement Living schemes. You will work to sustain tenancies, promote resident wellbeing and ensure safety and security of buildings, while actively engaging with residents and the local community.

The role is customer-facing and diverse, with emphasis on developing others and maintaining a high-quality service across schemes nationwide.

Qualifications

• Experience in the social housing sector, with a focus on older people, is desirable.
• Knowledge of issues faced by older people or other vulnerable groups is desirable.
• People management and contractor oversight is desirable.

Responsibilities

• Provide housing and support services to residents in Housing 21 Retirement Living schemes.
• Support tenancy sustainment and resident wellbeing.
• Ensure buildings are safe and secure for residents.
• Engage with residents and the local community to address local issues and reach consensus.

Skills

Reading, writing & numeracy

Social housing experience

Older people awareness

People management

CIH Level 3/4

Education

CIH Level 3 or 4

Job description

In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes. This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community. The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

• Excellent standard of reading, writing and numeracy
• Experience of working in the social housing sector, particularly with a focus on older people (desirable)
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
• People Management, i.e. direct reports, contractors (desirable)
• CIH Level 3 or 4 (desirable)

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.

We're passionate about people and support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. With an exciting national development programme for older people's housing, there's never been a better time to join Housing 21.